Forum Discussion

ECNATION's avatar
ECNATION
6 years ago

Madden Says I need EA Access

I am trying to play Madden20 but when I press a button to start, a screen loads telling me, “Thank you for trying out Madden NFL 20. Your signed in account requires an active EA Access Subscription. ...
EA_Barry's avatar
EA_Barry
Icon for Community Manager rankCommunity Manager
6 years ago

@ECNATION 

Have you changed account, platform (PC, Xbox, Playstation) or have you moved to another country?

Are you currently using a PC, Xbox or PS4?

Justinrippin420's avatar
Justinrippin420
4 years ago

I’m having this same problem I haven’t moved anything but I do play on PS4

  • EA_Blueberry's avatar
    EA_Blueberry
    Icon for Community Manager rankCommunity Manager
    4 years ago

    @Justinrippin420 

    Have you tried deleting the game from your console and re-installed the full game from your library? We've seen this message pop up if there was still trial time left on Madden if you played it prior to purchasing it. 

    • Justinrippin420's avatar
      Justinrippin420
      4 years ago
      I tried deleting and reinstalling it does the same thing
      • EA_Blueberry's avatar
        EA_Blueberry
        Icon for Community Manager rankCommunity Manager
        4 years ago

        @Justinrippin420 

        To be clear, you don't have an EA Play membership and you own the full standalone game? 

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