[MUT] Solo Challenges - "our servers cannot process your request at this time"

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@trouble5hooter wrote:

Hello,

I am having a similar issue to this on Xbox Series X - only when trying to play MUT Solo Challenges though. I am able to access the auction house and play Online H2H games, etc but I get an error message on Solos and I am unable to play any Solo Challenges at this time. This is unacceptable. Now whenever I try to start a new Solo/Challenge I get an Error message that reads "Error - Our servers cannot process your request at this time. Please try again later"(see attached) and it kicks me back to the main menu log in screen. I have tried a signing in/out, hard resetting my console multiple times, tried resetting my Modem multiple times(I have a wired ethernet connection), and finally I just deleted and re-installed the full game but I still get the same error message on Solo Challenges.

***My information is below but this is a huge let down for me after spending about $200 + on the game over this launch weekend only to not be able to grind out any Solos today. Anything you can provide as far as an update/fix asap would be greatly appreciated. Thank you in advance for your help!

• My Gamertag : Trouble5hooter
• Platform I play on : Xbox Series X
• Which game mode are you getting this error in : Any Solo Challenge in Ultimate Team
• Have you tried power cycling your console and local network : Yes, I have tried everything I can think of. I have tried a signing in/out, hard resetting my console multiple times, tried resetting my Modem multiple times(I have a wired ethernet connection), and finally I just deleted and re-installed the full game but I still get the same error message on Solo Challenges.

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@trouble5hooter 

Thank you for the detailed message and what steps you've already tried.

Last year we've seen this error pop up and the workaround fix was to change your lineup to BEST OVR with the lineup tool when you go to your roster.

Have you tried that?

We are seeing some players experience this same error if they have two personas of the same platform tied to their EA account. If you visit profile.ea.com, do you see two Xbox Gamertags linked to your EA account under connections?

There are risks to unlinking accounts and we have them detailed here. The teams here are currently investigating this.