MUT Unable to Process Request...

Product: Madden NFL 20
Platform:Microsoft XBOX One
Which console generation do you have? XBOX One
What is your gamertag/PSN ID? DrimMixEm
Date/time issue occurred December 12 , 3:30 PM PST
What type of issue do you have? Crash/Freeze
Which mode has this happened in? Ultimate Team
Which part of the mode? Solo Challenges
Summarize your bug Every time i try to play the NFL 100 ed reed challenge the game freezes and then says “ our serves cannot process your request at this time. Please try again later.” I tried so many times and it still wont work please help.
How often does the bug occur? Every time (100%)
Steps: How can we find the bug ourselves? If you go to NFL 100 in solo challenges then click on NFL 100 week 3: release 2 click on ed reed
What happens when the bug occurs? The game freezes then says “ our servers cannot process your request at this time please try again later.”
What do you expect to see? I expect the game to go thru and let me play the challenge but it doesn't
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Everytime i try to play the nfl 100 ed reed challenge it freezes and give me a error message please help