MUT Unable to Process Request...
Product: Madden NFL 20 Platform:Sony Playstation 4 Which console generation do you have? PlayStation 4 What is your gamertag/PSN ID? awall2823 Date/time issue occurred 12/13/19 - 3:15pm What typ...
Forum Discussion
@EA_Kent I have tried nearly everything on the list and it still won't work. I thought that the new update this morning would fix it. It did work when I first logged on, then I got booted off and it hasn't worked since.
EA_Kent
Community Manager
Community ManagerThanks for giving it a shot. Would you be able to try changing your PS4 to a different DNS server to see if that helps? I've seen cases where using a different DNS such as the public Google DNS has helped with issues like this. To update the DNS settings on your console follow the steps below:
1. Open up the Settings on your PS4, then got o Network. From there go to Set Up Internet Connection, and select either wifi or LAN cable depending on what you're using.
2. Select Custom > IP Address Settings (Automatic) > DHCP Host Name (Do Not Use) > DNS Settings (Manual)
3. Enter the Primary DNS as 8.8.8.8 and the secondary DNS as 8.8.4.4 -- This is the public Google DNS.
4. Select Next > MTU Settings (Automatic) > Proxy Server (Do Not Use) > Test Internet Connection
Let me know if you're still unable to get connected after that.
/Kent
