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If the following steps at the beginning of this post do not fix it for you, this might be the result of having 2 PSN IDs or 2 or more Xbox Gamertags on your EA account. There should only be a max of 1 Xbox Gamertag and 1 PSN ID.
How do I check?Visit Profile.EA.com and under Connected Accounts
I don't see any Gamertags/PSN IDs at all under Connected Accounts?You are not logged into the correct EA account that has your Gamertag/PSN ID linked. Not sure which email you used? Contact our Support team.
I see more than 1 Xbox/PSN ID. What do I do?
You will need to un-link it and then re-link it to a new EA account. This can be done by logging into an EA account with the Xbox/PSN ID you removed.
You will lose progress from personas you un-link. Here is the info below.https://help.ea.com/en/help/account/unlink-gaming-accounts-from-ea-account/
*IMPORTANT*
Once un-linked, you must link it to a new EA account. Without doing that, you may still experience the same error in game for your primary account.
Still need help? Contact our Support team below:EA Help on Twitter
https://twitter.com/EAHelp
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