Product: Madden NFL 20Platform:Sony Playstation 4Which console generation do you have? PlayStation 4What is your gamertag/PSN ID? Jcopp34Date/time issue occurred Any day you load QB1What type of issue do you have? Audio ProblemsWhich mode has this happened in? Face of the Franchise - QB1Summarize your bug Whenever you load most recent QB1 all audio stops working. All menu music and sound effects. Doesn’t resume until you do weekly training or start a game. How often does the bug occur? Every time (100%)Steps: How can we find the bug ourselves? Load most recent QB1What happens when the bug occurs? Whenever you load most recent QB1 all audio stops working. All menu music and sound effects. Doesn’t resume until you do weekly training or start a game. What do you expect to see? In game music and sound effect continues to work after loading QB1PS4 Crash Reporting: Please copy the text you put in the crash report here.What is the AMD or Nvidia Model Number of your graphics card?Enter RAM memory size in GBProduct: Madden NFL 20Platform:Sony Playstation 4Which console generation do you have? PlayStation 4What is your gamertag/PSN ID? Jcopp34Date/time issue occurred Any day you load QB1What type of issue do you have? Audio ProblemsWhich mode has this happened in? Face of the Franchise - QB1Summarize your bug Whenever you load most recent QB1 all audio stops working. All menu music and sound effects. Doesn’t resume until you do weekly training or start a game. How often does the bug occur? Every time (100%)Steps: How can we find the bug ourselves? Load most recent QB1What happens when the bug occurs? Whenever you load most recent QB1 all audio stops working. All menu music and sound effects. Doesn’t resume until you do weekly training or start a game. What do you expect to see? In game music and sound effect continues to work after loading QB1PS4 Crash Reporting: Please copy the text you put in the crash report here.What is the AMD or Nvidia Model Number of your graphics card?Enter RAM memory size in GB

@EA_Blueberry Not sure what you want me to do with the system settings. That page just tells you about the audio settings. I did find another thing about the bug. If you load up the most recent qb1 the music goes out but if you don’t load anything up and back out to the main menu the game music will remain off until you load all the way into a game or mini game. Only way I’ve found to get music back is going into a game or loading training session in qb1

Hey, @Jcopp34 Is the sound coming through your T.V. or do you use a headset? Does this happen when you start a new Face of the Franchise? (This way we can identify if it's related to that save file)Have you tried a power cycle with your console yet to see if that would clear this up? We haven't seen too many reports around this so hopefully it's a small tech hiccup that can be fixed after a power cycle. Power Cycle Touch the power button on the front of the PS4 for at least 7 seconds (until the system beeps twice). Turn it back on after 1 minute. Launch the game.

Audio is coming from my tv. It happens when loading most recent qb1. I don’t remember if it happened the very first time. I play it almost every night and it happens every time. So the PlayStation is off most of the day and then load up qb1 and no audio. So I think a power cycle isn’t the trick. I will definitely load it up tonight and try it anyways tho

@EA_Blueberry I tried what you said and still same result. I installed newest patch and still same result

@Jcopp34 Can you try making some slight adjustments to the audio settings on the PS4 to see if that helps? This way we can pinpoint if it's a specific setting that's causing it for Madden 20? Thanks for getting back and troubleshooting this with me. PS4 Audio Settings https://manuals.playstation.net/document/en/ps4/settings/audiooutput.html

Jcopp34

6 years ago

QB1 audio issues

Product: Madden NFL 20
Platform:Sony Playstation 4
Which console generation do you have? PlayStation 4
What is your gamertag/PSN ID? Jcopp34
Date/time issue occurred Any day you load QB1
What type of issue do you have? Audio Problems
Which mode has this happened in? Face of the Franchise - QB1
Summarize your bug Whenever you load most recent QB1 all audio stops working. All menu music and sound effects. Doesn’t resume until you do weekly training or start a game.
How often does the bug occur? Every time (100%)
Steps: How can we find the bug ourselves? Load most recent QB1
What happens when the bug occurs? Whenever you load most recent QB1 all audio stops working. All menu music and sound effects. Doesn’t resume until you do weekly training or start a game.
What do you expect to see? In game music and sound effect continues to work after loading QB1
PS4 Crash Reporting: Please copy the text you put in the crash report here.
What is the AMD or Nvidia Model Number of your graphics card?
Enter RAM memory size in GB

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QB1 audio issues

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