Re: Cannot Connect to Servers to Play Madden 17

@EA_Aljo I am using a disc so I don't have downloaded content. Also, I have already rebuilt the database.

@BareassBabooN 

I understand, but can you try restoring the licenses anyway and let me know if it helps?

There is an option in Madden 17 to update email/ password would that not work?

@EA_Aljo Sorry should have clarified. Yes I tried that and it also did not work.

@charmike2013 

You'll need access to the email on the account in order to update the password.

Ah ok, I try the live support then.

@BareassBabooN 

Can you also try updating the password for your EA account?

@charmike2013 

Sounds good. Let me know what happens. Thank you.

@EA_Aljo How do I do update the password?

@BareassBabooN 

You can change your password at www.origin.com. Try to log in there and you should see the option for resetting the password.

@EA_Aljo Just reset the password, and it is still not working.

@BareassBabooN 

Do you have another PSN ID you can try? That would help narrow this down to an account issue.

I was successful in changing the Email and password to my account, but it seems to have not worked.

@BareassBabooN 

Can you create one and see if it works?

@charmike2013 

Can you try using a different gamertag just to see if it has the same issue?

@BareassBabooN 

There are 2 people out of everyone still playing Madden 17 experiencing this issue. That I'm aware of at least. If we can't determine if this is account related or not, it's going to be difficult to find a resolution. Hopefully, @charmike2013 can try a different gamertag to see if that works. Chances are good you're both facing the same issue. If it is account related, I'll need you to contact support to see if they have any other ideas.

I tried on a different gamertag, linked to a different EA account, and am having the same issue.

@EA_AljoWhat about the OP? @Shard77 

@BareassBabooN 

They haven't responded so I haven't been able to continue troubleshooting with them.

So it seems like sense it dosen't work on a different gamertag, I know other people having this issue, and I can connect to EA servers on Fifa fine, that this is on your end.

@charmike2013 

Are you saying you tried a different gamertag, but it didn't work?

Yes, it didn't work.

@charmike2013 

I'd like you to check the Network Settings screen on your Xbox. Let me know what it says for the NAT.