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Anonymous's avatar
Anonymous
12 years ago

Re: Connected Franchise: Ending a game and getting kicked to main menu on Xbox One

What exactly did you have to do to fix it?

@Dmedicus13 wrote:

Spent an hour with EA support going thru a **bleep** load of steps, hoping it fixed it.  They said it was some bad data or some **bleep** like that.

2 Replies

  • Dmedicus13's avatar
    Dmedicus13
    12 years ago

    Luckly i saved my chat.  Also you will loose anything you have played so be prepared.

    Power Cycle your X box:

    While the console is on, press and hold the console’s Xbox button for 5 seconds.
    The console will power down.
    Unplug the power cord.
    Wait 30 seconds.
    Plug the power cord back in then turn the console back on by touching the Xbox button
    Note: If your console is set to the Instant-On power state, the above steps will shut the console completely off and will not enable Instant-On or the ability to turn on your console by saying ‘Xbox On’ until it reboots.

    Clear your cloud saves:

    Settings -> Network Settings
    Advanced Settings
    Alternative Mac Address
    Clear

    shut down the console.
    disconnect the power cord from the back of the Xbox One and wait two minutes.

    plug the power back in and wait for the power bricks light to go from White to Orange.

    Settings ->Select Disc & Blu-Ray
    Persistent Storage
    Clear Persistent Storage

    At last please uninstall and re install your game.

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