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EA_Illium's avatar
EA_Illium
Icon for Community Manager rankCommunity Manager
3 years ago

Re: Franchise crashing and deleting save


*****Marking as the solution for easier visibility****



Hey Madden Fans, 

Thank you for reaching out and letting us know what your seeing in Madden 23, for anyone experiencing issues with Madden 23 crashing and seemingly losing your save would it be possible to get the following information?

Product:
Platform:Which console generation do you have?
What is your gamertag/PSN ID?
Date/time issue occurred
What type of issue do you have?
Which mode has this happened in?
Summarize your bug
How often does the bug occur?
Steps: How can we find the bug ourselves?
What happens when the bug occurs? 
What do you expect to see?
PS4 Crash Reporting: Please copy the text you put in the crash report here.
What is the AMD or Nvidia Model Number of your graphics card?
Enter RAM memory size in GB

22 Replies

  • @EA_Illium
    Product: Madden 23
    Platform: Xbox Series S
    What is your gamertag: theuuord
    Date/time issue occurred: 8/29
    What type of issue do you have? Franchise file corrupted
    Which mode has this happened in? Franchise
    Summarize your bug: I attempted to play the first game of the 2030 playoffs. I hit finish/quit game and the game freezes & restarts. My file is corrupted and I can't open either the Autosave or the original. I have seen people say it can happen with custom draft classes, but I have not made any custom classes.
    How often does the bug occur? It happened with my only franchise
    Steps: How can we find the bug ourselves? Sim ahead in a franchise for a few years and try to play a playoff game.
    What happens when the bug occurs? The game crashes, bringing up the Xbox home menu, and the franchise file is unable to open.
    What do you expect to see? A franchise file that does not crash and allows you to play playoff games.
  • kansas82's avatar
    kansas82
    3 years ago

    @EA_Illium - Can we get an update on this soon? This issue was also in Madden 22 and was never resolved. I feel like any sort of news at this point would help put us at ease a little bit. 

  • I'm going to keep bumping posts with this issue until we get some sort of fix or answer. It has been two years without a fix. 

  • I’m experiencing another game breaking bug similar to this that I’ve seen a lot of talk on over the forums.

    Product: Madden 23
    Platform:Which console generation do you have?
    PS5
    What is your gamertag/PSN ID?
    soldierphil29
    Date/time issue occurred:
    09/10/22 9 am
    What type of issue do you have?
    In an online franchise game, the game will not save past the 5th round of my first draft. No matter how much I play, it just won’t save past that point.
    Which mode has this happened in?
    Franchise
    How often does the bug occur?
    Every time now in this save file
    Steps:
    How can we find the bug ourselves? It’s in franchise, I played with an imported draft class and custom roster, and it just froze all saving at the draft.

    Whatdo you expect to see? My game to save
    Enter RAM memory size in GB:
    16

  • kansas82's avatar
    kansas82
    3 years ago

    Hi. This is my nightly bump as I continue to try and get the news out that this issue has gone on for two years unaddressed. Maybe one day it will get fixed. 

  • Bump - I will continue to advocate for this game mode and it's fans! We have no other options to turn to for an NFL game.

    🦀 $69 🦀

    #SaveFranchise

  • Maybe they are just all on vacation? I hope it is a nice one. 

    🦀 $69 🦀

    #SaveFranchise

  • Gary8216's avatar
    Gary8216
    3 years ago

    Product: Madden 23
    Platform:Which console generation do you have? PS5
    What is your gamertag/PSN ID? TheMotorBoater16
    Date/time issue occurred Started Friday’ September 16
    What type of issue do you have? Game crashes & corrupted save file.
    Which mode has this happened in?
    Summarize your bug every time game is started I am in the 2nd round of the draft.  I’m on year 2 of my franchise.  I can get through the draft, through pre-season & have played the first game, turned the game off & next time I start it is round 2 pick 20.  
    How often does the bug occur? every time I turn on my playstation.
    Steps: How can we find the bug ourselves? Good luck.
    What happens when the bug occurs? I smash my controller on my head.  My coworkers are worried about me.  I told them I’m in a secret club that we can’t talk about.  You know the one.
    What do you expect to see? The police arriving at my front door because my neighbours think I’m killing someone.  But i live alone so the violence I am inflicting is only on my self.  There is a lot of loud cursing mixed with laughing so you can imagine they are very worried about my mental health. 
    PS4 Crash Reporting: Please copy the text you put in the crash report here.
    What is the AMD or Nvidia Model Number of your graphics card? Its in the game.  Or it was in the game ?  What game are we talking about again?  oh right the one I can’t play but paid $90 for.  Is this the new simulator game?  Pretend to play football only to have the game crash on you repeatedly?  If that’s the case its an excellent game.  I bet MUT works just fine right?  

  • @EA_Illium Ps5, Selfishbadgr, 12/10/2022, Face of the Franchise HB reset from lvl 83 to a QB lvl 73 (has happened 2x now.) I have yet to make it 5 games into season before this happens. So occurs 100% of the time.
    I would expect to see a patch/fix to this, and prevent this from happening. That or a refund to customers who have purchased Madden 23.
  • MLGCoco's avatar
    MLGCoco
    3 years ago

    Product: Madden 23
    Platform:Which console generation do you have? PC
    What is your gamertag/PSN ID? MLGCoco
    Date/time issue occurred 12/11/2022
    What type of issue do you have? FoTF Player stats reset
    Which mode has this happened in? Face of the Franchise
    Summarize your bug - This is the third player of a different position i've had this happen. Sometime through the season, I load the game back up and find out my player's position has changed to QB and its stats are reset down to level 1 73 overall. 
    How often does the bug occur? Frequently
    Steps: How can we find the bug ourselves? Look at my cloud saves. Im sure itll show the error. 
    What happens when the bug occurs? Players ratings and level is reset and position is changed to QB
    What do you expect to see? This life wasting problem to be fixed.
    PS4 Crash Reporting: Please copy the text you put in the crash report here.
    What is the AMD or Nvidia Model Number of your graphics card? RTX 2080 TI FE
    Enter RAM memory size in GB 32GB

  • 505larry's avatar
    505larry
    3 years ago

    Product:  NFL 23
    Platform:Which console generation do you have? PC HP Omen
    What is your gamertag/PSN ID? 505Larry
    Date/time issue occurred Before Christmas
    What type of issue do you have? Face of Franchise game won't load
    Which mode has this happened in? Face of franchise
    Summarize your bug  Try to load league and game won't load.  
    How often does the bug occur? Everytime
    Steps: How can we find the bug ourselves?  I'm not sure at this point that you can find your * with either hand, but everyone on the internet including you is aware of this bug.
    What happens when the bug occurs? I realize how I wasted my money on buying this game after all of the reviews told me I shouldn't buy it for the PC
    What do you expect to see? I expect you to fix it, or at least let me know you can't, let me know if I can play franchise again without fear of losing that game, or offer me some type of compensation
    PS4 Crash Reporting: Please copy the text you put in the crash report here.
    What is the AMD or Nvidia Model Number of your graphics card? Nvidia Geoforce RTX 3060 Ti
    Enter RAM memory size in GB 16

  • WagsYo23's avatar
    WagsYo23
    3 years ago

    Product: Madden 23
    Platform:Which console generation do you have?  Xbox One
    What is your gamertag/PSN ID?  Fazegohst23
    Date/time issue occurred:  1/5/23 6pm
    What type of issue do you have?  Face of the Franchise "disappeared" but the stats came back but only in a new season.  Original game and season are lost it seems.
    Which mode has this happened in? Face of the Franchise
    Summarize your bug - Logged into Madden 23 to resume my Face of the Franchise and the player wasn't there.  Then when I started a new career as a RB, my player's stats and whatnot seemed to be there but the season seemed completely restarted and I had to pick a team again.  
    How often does the bug occur?  This was the first time it happened.  Restarting didn't fix it.  
    Steps: How can we find the bug ourselves?  I don't know what to tell you, the saved game seemed to disappear somehow.  
    What happens when the bug occurs? Happened just this once but hasn't fixed itself.
    What do you expect to see?  I expect to understand what happened to my saved game.  I should have been in the playoffs of my first season in Face of the Franchise but instead I had to restart.

  • I’m on a ps5 that I just got for Christmas.

    Today (01/06/22) I got on madden Face of the Franchise to continue my WR career and after my game vs the raiders I went to apply my skill points and realized that it said quarterback under my name. I noticed yesterday (01/05/22) that a quarterback career was created I thought I accident pressed it so I didn’t really pay attention to it. So after the skill points incident when I went back to delete the quarterback career to see if that would fix my issue I realized that my first career as a LB was deleted and that my WR career was deleted and the only thing left was the QB career that I didn’t even make. Can someone tell me how to fix this or do I have to restart.

  • tjkingTv's avatar
    tjkingTv
    3 years ago

    Platform. PlayStation 5

    Gamertag tjkingTV

    date 01/22

     Problem it deleted my all of my upgrades and levels 

     my franchise 

     the big is just my whole upgrades and levels are deleted and it says I’m a quarter back but when I play a season game I’m a wide receiver 


    just want my upgrades and levels back I work hard for them if there is a way to get it back I would like for it 

  • tjkingTv's avatar
    tjkingTv
    3 years ago
    @EA_Illium

    Platform PlayStation 5

    Gamer tag tjkingTV
    Date/ time: 01/22
    What type of issue do you have: my upgrades and levels have been delete
    Which mode: face of the franchise
    Bug: all my upgrades and skill levels have been gone and when I play it says quarterback but when I play a season game I’m a wide receiver.
    Just wish to have my upgrade and skill level back if there’s anyway y’all can do that It would appreciated
  • Product: Madden 23

    Platform:Which console generation do you have? Xbox One series S

    What is your gamertag/PSN ID? OVOiride

    Date/time issue occurred: has happened the past couple of weeks

    What type of issue do you have? Face of Franchise is being deleted.

    Which mode has this happened in? Face of Franchise

    Summarize your bug: After I save my game, when I come back to play it, it has been deleted and I have to start fresh again.

    How often does the bug occur? Every other day

    Steps: How can we find the bug ourselves?

    What happens when the bug occurs? 

    What do you expect to see? My saved profiles NOT being deleted.

    PS4 Crash Reporting: Please copy the text you put in the crash report here.

    What is the AMD or Nvidia Model Number of your graphics card?

    Enter RAM memory size in GB

  • Product: Madden 23 Xbox series s/x
    Platform:Which console generation do you have? XBOX SERIES X
    What is your gamertag/PSN ID? LARS QUELL
    Date/time issue occurred 01/24/23
    What type of issue do you have? Game crash/deleted save
    Which mode has this happened in? Franchise
    Summarize your bug: Any franchise save file, whether offline or online when entering any type of coach conversation, the game freezes then crashes entirely, for online saves I cannot even return to the save file it then crashes immediately upon entry, for offline I can return but the problem persists. 
    How often does the bug occur? Every time
    Steps: How can we find the bug ourselves? Start a franchise, create a new coach advance to 2023-2024 season, then pick GameDay goals for week 1
    What happens when the bug occurs? Black screen, controller vibrates, then game closes entirely
    What do you expect to see? Coach talking to press with 2 options

  • My save won't open either.

    Platform:Which console generation do you have?

    X Box series X

    What is your gamertag/PSN ID?

    Diddy Block

    Date/time issue occurred

    02/14/2023

    What type of issue do you have?

    save file won't open

    Which mode has this happened in?

    Franchise

    Summarize your bug

    Save file won't open

    How often does the bug occur?

    every time i try to open the file

    Steps: How can we find the bug ourselves?

    What happens when the bug occurs? 

    What do you expect to see?

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