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dilliness's avatar
dilliness
Not applicable
6 years ago

Tried to downgrade a player so i took abilities and chems off and its glitched

Product: Madden NFL 20
Platform:Microsoft XBOX One
Which console generation do you have? XBOX One
What is your gamertag/PSN ID? Y2KKILLA69
Date/time issue occurred August 10th
What type of issue do you have? Gameplay
Which mode has this happened in? Ultimate Team
Which part of the mode? Solo Challenges
Summarize your bug The abilities is still on the card but when i click upgrade it has nothing there and wants me to ruby the ability I'm just trying to get my training back from this card overtime i click refund upgrade it says ''our servers cannot process your request at this time'' please help
How often does the bug occur? Every time (100%)
Steps: How can we find the bug ourselves? dont know
What happens when the bug occurs? kicks me to the main menu
What do you expect to see? help
PS4 Crash Reporting: Please copy the text you put in the crash report here.
What is the AMD or Nvidia Model Number of your graphics card?
Enter RAM memory size in GB

‌

Product: Madden NFL 20
Platform:Microsoft XBOX One
Which console generation do you have? XBOX One
What is your gamertag/PSN ID? Y2KKILLA69
Date/time issue occurred August 10th
What type of issue do you have? Gameplay
Which mode has this happened in? Ultimate Team
Which part of the mode? Solo Challenges
Summarize your bug The abilities is still on the card but when i click upgrade it has nothing there and wants me to ruby the ability I'm just trying to get my training back from this card overtime i click refund upgrade it says ''our servers cannot process your request at this time'' please help
How often does the bug occur? Every time (100%)
Steps: How can we find the bug ourselves? dont know
What happens when the bug occurs? kicks me to the main menu
What do you expect to see? help
PS4 Crash Reporting: Please copy the text you put in the crash report here.
What is the AMD or Nvidia Model Number of your graphics card?
Enter RAM memory size in GB

‌

6 Replies

  • EA_Blueberry's avatar
    EA_Blueberry
    Icon for Community Admin rankCommunity Admin
    6 years ago

    @dilliness 

    You mentioned it gave you an error "Our servers cannot process your request at this time."

    Can you try a quick power cycle and then go to your lineup in game and set it back to best team overall via the lineup tool before attempting it again?

    Power Cycle the Console

    1. Turn off the Xbox One console by pressing the Xbox button on the front of the console for about 10 seconds until it shuts down completely.
    2. Unplug the console's power cable. Wait 10 seconds.

    Important Be sure to wait 10 seconds. This step resets the power supply.

    1. Plug the console power cable back in.
    2. Press the Xbox button on your console to turn on the Xbox One.
  • dilliness's avatar
    dilliness
    Not applicable
    6 years ago

    went on the phone with support done that 3 times already

  • youngsagg20's avatar
    youngsagg20
    Seasoned Newcomer
    6 years ago

    Product: Madden NFL 20
    Platform:Microsoft XBOX One
    Which console generation do you have? XBOX One X
    What is your gamertag/PSN ID? Youngsagg20
    Date/time issue occurred 8/27/19 3:00pm
    What type of issue do you have? Gameplay
    Which mode has this happened in? Ultimate Team
    Which part of the mode? MUT Champions
    Summarize your bug I cant downgrade players for rufund
    How often does the bug occur? Every time (100%)
    Steps: How can we find the bug ourselves? Courtesy packs
    What happens when the bug occurs? Wont let me downgrade players
    What do you expect to see? Downgrade players
    PS4 Crash Reporting: Please copy the text you put in the crash report here. Error please try again
    What is the AMD or Nvidia Model Number of your graphics card? Idk
    Enter RAM memory size in GB 1k

    ‌

    This is becoming a head ache

  • kindaendymion8r's avatar
    kindaendymion8r
    Not applicable
    6 years ago
    @EA_Blueberry I have a Tunsil Power up and everytime I've tried downgrading it its kicks me to menu and it's been doing it for the past month

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