Forum Discussion

VA_Calamity's avatar
VA_Calamity
6 years ago
Solved

Unable to log into EA Account with email I don't know

I am trying to play the madden 20 trial off of ea access. In order to do so I must sign into my ea Account but, I do not have any access to the email nor do I know the password. So basically I’m lock...
  • EA_Blueberry's avatar
    EA_Blueberry
    6 years ago
    @EA_Barry wrote:

    @xboxlife532 @VA_Calamity @whull123 @Moist_Nugget619 @Isenthug765 

    Email

    Don’t have access to the one you used to create your account? You can swap emails from one account to another.

    If you’ve changed your email address, you can update it by clicking Edit next to Basic Information in your About Me settings on ea.com.

    You can also add a secondary email address to your account. A secondary email helps you reset your password if you’re locked out of your EA Account and primary email address.

    1. Find the Secondary Email section of your EA Account Security tab.
    2. Click Add Secondary Email.
    3. Enter an email address different from the one registered to your EA Account.
    4. Log in to that email address and find the security code email sent from us.
    5. Enter your security code in the EA Account settings verification window.

    Once set up, your secondary email will receive the same password reset instructions and confirmations when using Forgot Your Password? as your primary email address.

    Tip: We recommend using an email address that you’ll always have access to. Private email domains, like email addresses you get from school or work, might expire when you graduate or leave your company.

    Free providers, like Yahoo or Gmail, let you recover your account and password more easily if you ever need to.

    Hey all,

    If you are not able to login to the game because the email address registered to the EA account is not accessible, you will be required to contact our Live-Support team to prove you are the real account owner. Ideally, the owner of the account has access to the email address, but we know there are circumstances where you may no longer have access to an email  because it was created a long time ago so we have additional steps for account verification.

    We understand this can be frustrating for some of you just wanting to jump into the game, but with the rise of Madden Ultimate Team and our stance on protecting EA accounts, we want to make sure it's not easy to gain access to an account that is not yours. This is for your protection.

    Click here to contact an EA Advisor for account recovery

EA_Barry's avatar
EA_Barry
Icon for Community Manager rankCommunity Manager
6 years ago

@xboxlife532 @VA_Calamity @whull123 @Moist_Nugget619 @Isenthug765 

Email

Don’t have access to the one you used to create your account? You can swap emails from one account to another.

If you’ve changed your email address, you can update it by clicking Edit next to Basic Information in your About Me settings on ea.com.

You can also add a secondary email address to your account. A secondary email helps you reset your password if you’re locked out of your EA Account and primary email address.

  1. Find the Secondary Email section of your EA Account Security tab.
  2. Click Add Secondary Email.
  3. Enter an email address different from the one registered to your EA Account.
  4. Log in to that email address and find the security code email sent from us.
  5. Enter your security code in the EA Account settings verification window.

Once set up, your secondary email will receive the same password reset instructions and confirmations when using Forgot Your Password? as your primary email address.

Tip: We recommend using an email address that you’ll always have access to. Private email domains, like email addresses you get from school or work, might expire when you graduate or leave your company.

Free providers, like Yahoo or Gmail, let you recover your account and password more easily if you ever need to.

EA_Blueberry's avatar
EA_Blueberry
Icon for Community Manager rankCommunity Manager
6 years ago
@EA_Barry wrote:

@xboxlife532 @VA_Calamity @whull123 @Moist_Nugget619 @Isenthug765 

Email

Don’t have access to the one you used to create your account? You can swap emails from one account to another.

If you’ve changed your email address, you can update it by clicking Edit next to Basic Information in your About Me settings on ea.com.

You can also add a secondary email address to your account. A secondary email helps you reset your password if you’re locked out of your EA Account and primary email address.

  1. Find the Secondary Email section of your EA Account Security tab.
  2. Click Add Secondary Email.
  3. Enter an email address different from the one registered to your EA Account.
  4. Log in to that email address and find the security code email sent from us.
  5. Enter your security code in the EA Account settings verification window.

Once set up, your secondary email will receive the same password reset instructions and confirmations when using Forgot Your Password? as your primary email address.

Tip: We recommend using an email address that you’ll always have access to. Private email domains, like email addresses you get from school or work, might expire when you graduate or leave your company.

Free providers, like Yahoo or Gmail, let you recover your account and password more easily if you ever need to.

Hey all,

If you are not able to login to the game because the email address registered to the EA account is not accessible, you will be required to contact our Live-Support team to prove you are the real account owner. Ideally, the owner of the account has access to the email address, but we know there are circumstances where you may no longer have access to an email  because it was created a long time ago so we have additional steps for account verification.

We understand this can be frustrating for some of you just wanting to jump into the game, but with the rise of Madden Ultimate Team and our stance on protecting EA accounts, we want to make sure it's not easy to gain access to an account that is not yours. This is for your protection.

Click here to contact an EA Advisor for account recovery

  • mjsafley25's avatar
    mjsafley25
    4 years ago

    i've clicked on that same link on 1000 different websites and it's the same link every time it doesn't help at all. I don't know why it says live customer support because The Word Alive implies that you're actually communicating with somebody but it only gives you the option to search up what game you're trying to log into which is already dumb because why does it matter which game I'm trying to log into I'm trying to log into my EA count. It should be the same login for every game I would think. But what stupid about it is after you click on any game that you have it then says you have to log into your EA account which is stupid because that's exactly what I'm trying to do like I get told to click on this link to recover my EA account  but in order to do anything after I click on that link I have to log into my ear account it's pointless try it. Try searching up anything of how to do anything on that website you put and you'll see that you have to login. How are you supposed to access login support if you have to login for it kind of defeats the whole purpose 

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