Product: Madden NFL 20
Platform:Sony Playstation 4
Which console generation do you have?
What is your gamertag/PSN ID? Jbabz88
Date/time issue occurred 08/020/2019
What type of issue do you have? Crash/Freeze
Which mode has this happened in? Online head to head
Summarize your bug: H2H no longer works
How often does the bug occur? Every time (100%)
Steps: How can we find the bug ourselves? Play H2H
What happens when the bug occurs? Can't play ranked games
What do you expect to see? Rankings
PS4 Crash Reporting: Please copy the text you put in the crash report here.
What is the AMD or Nvidia Model Number of your graphics card?
Enter RAM memory size in GB
I called and spoke to several supervisors who refused to give me any kind of refund for this dysfunctional game that has happened for a second year in a row. They assured me the best thing to do was to let the designers know that this glitch exists by posting on the forum.....THERE ARE 5 YEARS OF FORUMS OF THIS HAPPENING....DO I THINK THE DESIGNERS ARE GOING TO DO ANYTHING FOR THIS GLITCH OR EA IS GOING TO OWN UP TO THIS AND GIVE PEOPLE THEIR MONEY BACK FOR A POOR PRODUCT - no not at all.
Everybody go to the Better Business Bureau website and file a complaint for faulty products. Google: Better business bureau EA Sports Madden 20. Who knows, maybe they will incur some repercussion.
If this glitch has happened within 14 days of purchasing the game, Playstation will give you a full refund.
If you call them 15 days after purchasing this game, they will do absolutely nothing for you.
I urge everybody, and with urgency, to get a refund for this game within the 14 day window if possible.
Also, Playstation customer support has mentioned that EA has never submitted this to playstation as a glitch or issue with the game....PS mentioned that most developers submit issues after recognizing them and this also qualifies you for a refund...EA has known about this for 5 + years and has never submitted it as a glitch to playstation.
DO NOT BUY EA SPORTS.
User for 25 + years, and will never be a customer again.
