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briandddddd's avatar
7 years ago
Solved

Can't sign in with google play games even after update

Hello, I know in a recent update you patched the error in which players could not sign in with google play games. However, even after updating, when I try to sign in, after I select my email, it shows the icon indicating that the account is being connected (the welcome... message at the top of the screen) the game reverts to the "unknown error" screen after several seconds of loading. I have been having this problem for several weeks and even the update did not help fix it. I tried contacting ea help and all the troubleshooting methods, and after it didn't work I was redirected here.

I should probably also note that when logging in as a guest, the game works perfectly fine for me. It's just that my legacy team account is connected to google play games and i can't access it otherwise.

  • Hey, I know I haven't responded for a while, but the recent update must have done the trick! Everything works fine now. Thanks for the help!

3 Replies

  • EA_Barry's avatar
    EA_Barry
    Icon for Community Manager rankCommunity Manager
    7 years ago

    @briandddddd 

    You may have tried some of the following but there may be steps you have not done yet:

    • Sign out of Google entirely, Restart device, sign in again, retry
    • Uninstall, restart device, reinstall, retry
    • General iOS/Android troubleshooting: LINK

    Let us know which, if any of the steps work for you, thanks.

  • Hey, I know I haven't responded for a while, but the recent update must have done the trick! Everything works fine now. Thanks for the help!

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