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EA_Blueberry's avatar
EA_Blueberry
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4 years ago

How to Report a Bug or Tech Issue- LOOK HERE FIRST!

What's up, Madden Mobile Community!

If you are here you're likely facing some sort of technical issue or bug with Madden Mobile. We use this forum board to help get you back into the game and report what we're seeing here to the Madden Mobile team.

The Game plan

  1. Before reporting an issue, browse the front page and/or use the search bar at the top to find an existing topic. The less duplicate topics created the more efficient our defense will be.
  2. We recommend these troubleshooting steps for Android and iOS below. They fix a lot of random in-game errors or performance issues for mobile games. It also helps us verify you've tried the basics like re-installing the app, restarting the device, checking the device for updates, and checking your network connection.
  3. When you are reporting an issue please let us know what steps you've tried and what type of device you play on (ex: Samsung Galaxy S21+).

Mobile Troubleshooting - DO THESE FIRST BEFORE REPORTING A TECH ISSUE!

Android Troubleshooting

https://help.ea.com/en-us/help/mobile/troubleshooting-steps-for-android/

iOS Troubleshooting

https://help.ea.com/en-us/help/mobile/troubleshooting-steps-for-ios-apps


Thank you for helping us report issues in-game!

technical issues

1 Reply

  • 96m21if5x8fc's avatar
    96m21if5x8fc
    Rising Newcomer
    1 day ago

    Season Super Bowl Permanently Stuck at 99% “Loading Audio” - Other Season Games Load Normally

    Madden UID: 55806038
    Platform: iOS / iPhone
    Account: Linked with Apple / EA Account
    Game Mode: Seasons - 2026 NFL Season
    Team: Minnesota Vikings
    Game: Super Bowl vs. Kansas City Chiefs

    ISSUE

    I have encountered a reproducible loading bug that is preventing me from playing the Super Bowl of an existing Season.

    I completed the full regular season and playoffs with the Minnesota Vikings and reached the Super Bowl against the Kansas City Chiefs. Every time I attempt to start the Super Bowl, the loading screen reaches 99% and displays “Loading Audio…” indefinitely. The game never advances into the matchup.

    The problem appears to be specific to this particular saved Season/Super Bowl game.

    IMPORTANT REPRODUCTION DETAIL

    Other Season games work normally.

    To test whether this was a general problem with Madden Mobile, my device, or the game installation, I started a different Season type. A new game in that Season loaded successfully and was playable.

    Steps to reproduce:

    1. Open my existing Vikings Season.
    2. Select the Super Bowl against the Kansas City Chiefs.
    3. Start the game.
    4. Loading proceeds normally until 99%.
    5. The status displays “Loading Audio…”
    6. Loading never completes.

    Control test:

    1. Start a different/new Season type.
    2. Start a game.
    3. The game loads normally and is playable.

    TROUBLESHOOTING ALREADY PERFORMED

    I have tried:

    • Force-closing and restarting Madden Mobile.
    • Restarting the iPhone.
    • Trying different network connections.
    • Testing with game audio disabled.
    • Signing out and signing back into my account.
    • Linking my existing profile to my Apple account.
    • Confirming that signing in with Apple correctly restores my existing Season progress.
    • Completely deleting Madden Mobile from the iPhone.
    • Restarting the device after deletion.
    • Downloading a completely fresh installation from the App Store.
    • Signing back in with Apple and restoring my profile and Season.

    Even after a complete deletion and fresh installation, the exact same saved Super Bowl still freezes at 99% “Loading Audio…”

    At the same time, games in another Season continue to load successfully.

    EXPECTED RESULT

    The Vikings vs. Chiefs Super Bowl should finish loading and allow me to play the game.

    ACTUAL RESULT

    The Super Bowl consistently stops at 99% - “Loading Audio…” and never enters gameplay.

    WHY THIS APPEARS TO BE SAVE/GAME-SPECIFIC

    • Other Season games load on the same device.
    • A completely fresh Madden installation produces the same behavior.
    • My Apple-linked account successfully restores the affected Season.
    • The failure occurs consistently on this specific Super Bowl matchup.

    This appears to potentially be an issue with the saved state or generated matchup for this particular Season game rather than a general installation, network, audio, or device issue.

    REQUEST

    I would really like to avoid resetting the Season, since I played the entire regular season and playoffs to reach this Super Bowl.

    Could the Madden Mobile team please investigate whether this specific saved Super Bowl can be repaired, reset/reinitialized, or regenerated without resetting the entire Season?

    I can provide screenshots, screen recordings, device information, or additional diagnostic information if needed.

    Madden UID: 55806038

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