Madden Mobile . . . Auction Failure

In response to the EA Community Manager - 

That is all well and good, and thanks for the links.  However, I have spent almost 2 1/2 hours just waiting to chat with an advisor on 2 separate occassions.  On both occassions I made every effort  to be very cordial and understanding.  I was told the first time that I had to wait 24 hours (it had been 6 hours and I tried restarting the phone and the app) for the server to synchronize.  Fine, but after 24 hours my coins were still gone and the player I had been bidding on had not appeared on my bench, so I waited/chatted again.  I was told that I would have my case forwarded to game specialists so I would get an early response.  I have no idea if it has actually been forwarded or not, since I have received zero confirmation of any action being taken.  I am frustrated, and I know my 25,000 coins is not a great sum, but it has taken me over 2 days to re-aquire that amount.  I would like to have my original 25,000 coins back at the very least.

I think the lack of a response is very disconcerting, and the incredibly long wait times to chat with someone is enough to flare up anyone's temper.  One would think that a better method of resolving problems in-game like this would be much more stream-lined via the application, easier to access/find access to, and quicker to resolve.  On top of the need for better communication via e-mail about the progress of the trouble ticket.