Re: Having trouble connecting to server

So I've reinstalled the game and done the force stop of the app still having the same issue of connectivity I'm adding between the app and the game server I'm not using WiFi due to the fact that I can't but I have the cell service I'm assuming with full bars 4g lte on the Galaxy ultra so I hope it's not that 

@Buddha__Man1000 

Have you been able to connect since Friday? Due to what is going on all around the world right now, both internet service providers and gaming companies are experiencing significantly higher traffic which is putting some strain on servers. It's possible that with mobile data there was traffic congestion and going WiFi could be a good way to determine whether that's the cause. If you can't get on mobile but can get on with WiFi, we can isolate the root cause.

I've got to test that out haven't tried on wifi yet but does make sense

I’m having the same issue . Game keeps crashing every 2 minute. It was working fine on WiFi up until today . Now the WiFi is useless.  I’ve done. A factory reset on my phone, made a new account in my phone, uninstalled and reinstalled the game, clear cache, turned off my phone for a while, nothing works anymore.  I’ve sent multiple emails and have had no response to my problem. 

@7spyhunt81 

What type of phone do you have and where does it crash on you in game? Is it at the same spot or mode or just completely random?

Do you have a lot of memory available on your device?

I have an iPhone 11, my provider is T-Mobile, internet is from at@t. It crashes randomly every 2 minutes. It could be during a match, opening card packs, chatting with my league. My account is linked through Facebook. I tried playing as a guest and it did the same thing.

@7spyhunt81 

Do you have any pending software updates for your iPhone 11 and did you do anything specific to your iPhone just before this started happening, such as account changes or download any new apps?

It's possible to un-link from Facebook by going to your Facebook and select Settings>Apps to remove Madden Mobile from it. After doing that, try signing back into FB in Madden Mobile. 

If I unlink the madden app from Facebook I will lose everything 

See 

@7spyhunt81 

If you linked up your account to Apple/Google you won't lose your progress if you un-link from Facebook. It's always encouraged to keep your Madden Mobile User ID written down in the event you have to contact our Support team for account recovery though.

https://help.ea.com/en-us/help/madden/madden-nfl-mobile/how-to-find-your-madden-nfl-mobile-user-id/

I already have my madden id written down, so how I link it to google or apple play

I linked it to apple and it still crashes.  I don’t now what else to do

@7spyhunt81 

What software version is your iOS on the device? Do you have beta profile enabled?

The easiest way to remove the public beta is to delete the beta profile, then wait for the next software update. Here's what to do: 

1. Go to Settings > General, and tap Profiles & Device Management.
2. Tap the iOS Beta Software Profile.
3. Tap Remove Profile, then restart your device.

Now I keep getting resource download error 

Software version is 13.4

There is no profile and device management in my I phone 11

@7spyhunt81 

The download resource error can usually be fixed by reinstalling the game and clearing the cache. Do you have plenty of memory available on your device? 

Just reinstalled, didn’t work 

@7spyhunt81 

My shift is about to end and I want to make sure you're taken care of. We can troubleshoot this next week but if you want to continue getting help around this I advise contacting our Support at our Help site or on Twitter via the options below. I'm sorry the steps we tried didn't work out. Be sure to let Support know what we've tried or link them this post so they don't have to repeat the same steps to you.

Live Support

https://help.ea.com/en/contact-us/

EA Help

https://twitter.com/EAHelp

I can’t get a phone call from ea help and they take forever emailing me. I’ll try twitter

@7spyhunt81 

Due to current work conditions our phone support has been temporarily disabled. Live-Chat and Email are currently available. 

Well now to add to my problem I can no longer accept a payout for team members friends and family buying matching uniforms on season mode because it glitches and says there was a connection problem

Nope and I really don't want to have to restart the season that would suck just made it to the playoffs 😒

I’ve already tried ea help on Twitter. No one responded. I’ve tried every method possible. WIFI seems to work for a little while, but when I change to my data it crashes faster.  I already changed my SIM card to see if that was the problem and everything other method you have told me so far.  Still getting cannot connect to server, or network resources error.