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Krusk23's avatar
Krusk23
Newcomer
23 hours ago
Solved

Recover accidentally deleted NFL Madden Mobile account

Hello, I need help recovering my account, I’m desperate after 9 Hours trying to get help.

Username: Krusk#1

OVR: 3924

Currently named as: gdpr-deleted#3229

40k MC saved

Platform: IOS

Playing since: around October 2025

Linked: EA Account 

I accidentally used the in-game Delete My Account option and confirmed it. I then mistakenly created another account with the same EA Account when tried to login and deleted that account as well.

Please check the backend status of my original UID, I can share it if it’s needed, and confirm whether any data associated with it is still recoverable.

The guys are able to see my profile, scout the team and stuff… check screenshots down below.

ios
technical issues

4 Replies

  • EA_mplsnow's avatar
    EA_mplsnow
    Icon for Community Manager rankCommunity Manager
    22 hours ago

    Hey Krusk23​, 

    Sorry to say, but we aren't able to recover accounts here on the forums. It'd be best if you connect with our live support team with your User ID so they can take a look to see if recovering the account is possible at this time. Thanks! 

  • Krusk23's avatar
    Krusk23
    Newcomer
    22 hours ago

    EA_mplsnow​ 

    I’ve been trying to reach them out but I couldn’t, check the screenshot.

    is there any other method to get help? 

  • Krusk23's avatar
    Krusk23
    Newcomer
    11 hours ago

    Omg, I replied, nobody said anything, is it solved?

  • EA_mplsnow's avatar
    EA_mplsnow
    Icon for Community Manager rankCommunity Manager
    5 hours ago

    Krusk23​ Can you try selecting a different topic for your issue, such as 'Login issues,' and include an attachment before submitting to see if the option to chat with an advisor appears then? 

    It might be worth testing on a different browser and an incognito/private window. 

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