Expired EA Play sub overrides Steam purchase

DESTRUCTIONBABY​ Hey,

Thank you for all the information on this one. A few things here.

The EA Play issue only affects those who are trying to get online to play MP, which is only in ME3 (Original) and Andromeda. The MELE version is not affected by that issue.

The question is - Was the Xbox Game Pass subscription on the Xbox or PC? Was it the Ultimate version of Game Pass?
If you are on PC, what can happen is that there are leftover files from the EA Play version or a Trial version that were not deleted - OR - the registry key for the original version you installed is still there.

MELE versions were updated so that they don't need or require any of that. Since the Steam copy is a paid version, the older files (not DRM) are conflicting. Basically, a trial version expired, and you bought the full version, but the launcher reads the trial.

In order to view the account itself, you have to contact Live Support, as CMs cannot verify ownership of your account or make account changes. We are not support.

The other thing you can do is uninstall the game, delete every file you can find, and then run a registry cleaner.

As for contacting live support, you don't need this exact issue in a case. They change it. All you need is to click here, EA Help MELE Link

Scroll to the bottom - Click Contact Us - Sign in to the chat - In the chat, I put "I need to talk to an advisor about my expired EA Play subscription - it took me to another page where it said chat with an advisor