how do I contact ea's customer support?
Again... this is the WRONG FORUM.
Plus, the AHQ is for player-to-player self-help and technical discussions. No one here can help with accounts, entitlements, purchases, or refunds. For all of those you need to be talking to the EA Game Advisors at help.ea.com. That is, simply, THE ONLY WAY to get assistance with those sorts of problems.
EA -- Contact Us: https://help.ea.com/en/help/faq/using-ea-help/
https://help.ea.com/contact-us
Change the Country: Select at the bottom on the right "Country selector", and choose "United States".
Select:
-Product: Mass effect 3
-Category: Technical support
-Plateform: PC/PS3/XBOX360
Click on the Live chat for a direct talks.
Or, select the country you're living in, and at the bottom you will see the appropriate number phone that you can call for EA support.
Edit: Ninja'd :D
Depending on the geographic region you selected when you first registered your EA account, you'll have one, two, or three methods of contact. I think email is always an option. With several years of experience with EA's Customer Support, I've found that email is the slowest as far as response times (days-to-weeks).
I have had excellent results with both the "Live Chat" and "Telephone channels, but only when I could afford to spend the time at my computer waiting to get through the long holds (30-minutes +).
Email queries have eventually been resolved as well, but obviously much more slowly as we went through back-and-forth "Try this... Now try that." cycles.
@Maxmax253 wrote:
i hate ea, s support! i cannot contact ea about my problem! I
Hi maxmax253,
I feel the frustration you are having over the'non-existent Ea Customer Support. However, there is a somewhat support network steps that you need to follow at https://help.ea.com/article/welcome-to-the-new-and-improved-ea-help-center
Now, if you are having an issue with your Origin Client you then need to go to help.ea.com/en/origin Or simply open the Origin Client, login and go to forum.ea.com you might find a soution there to the issue(s) you are experiencing.
Either way, you need to do the footwork, sort of speaking, since it is not clear exactly what steps you have taken to resolve the problem or even what the problem is. This site is manned by fellow gamers willing to assist, however small that help is, but you need to provide more imput.
Good luck to you.
Yes, I am having this problem too. I have been trying to get in contact with an EA Support person for a few weeks now, and have been getting the run around. I am getting lost in all the different pages and links etc.... and feel like I am going around in circles. All I want is to be able to talk to a real person, not a comuter that answers computer generated questions. Where do I find someone to talk to. I have a major problem, and need a real person to talk too.
How do i get in contact with anyone from EA. this is the worst service ive ever had ive sent out emails and on the telephone hotline it says if you go to the website type in your problem someone will call you right back that did not happen. i have a serious problem with nhl 14 but cant find anyone to help me...
Well, these are the "Mass Effect 3" forums, not NHL 14". But the process is the same.
The AHQ is for "player-to-player" technical self-help and game-play discussions.
We're all just fellow gamers, doin' the best we can...
For "official" support you need the EA Game Advisors.
As the NOTICE at the top-right of every forum says:
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Announcements
For any account maintenance, persona assistance or code related queries, please Contact Us using the Help Center.
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After getting to the Help Center and filling out the required information, (Product/Problem/Platform) look for the "Chat Now", "Call Now", or "Email Now" buttons, not the AHQ "Ask Now" one. (You've already done that!)
Be sure you have enough time (at least one hour) to wait before being connected to someone. 😕mileyfrustrated:
Good Luck!
