@Berndbrecht
Please clear your temp files:
- Press the Windows key and "R" at the same time
- Into the new window, type or copy & paste: "%temp%" (Without the quotes.) > hit "ENTER"
- Now your Windows Explorer should have brought you to the "C:\Users\>your user name<\AppData\Local\Temp" folder. > Delete all files and folders in it.
(If some files or folders can't be deleted, reboot and try again.)
Then clear your Origin cache.
All settings in Origin (only in Origin not in the games) are back to default settings after this.)
- Close Origin completely.
(right click on the Origin symbol in the task bar > close)
- Press the Windows key and "R" at the same time.
- Type or copy and paste "%ProgramData%/Origin" (without quotes) into the new window > hit ENTER
- Delete all the files and folders in the Origin folder, except for the "LocalContent" folder.
(The "LocalContent" folder must remain untouched.)
- Delete the "Mass Effect 3" folder from inside the "LocalContent" folder.
- Press the Windows key and "R" at the same time.
- Type or copy and paste "%AppData%" (without quotes) into the new window > hit ENTER
- Now your Windows explorer should have brought you to your "C:\Users\>your user name<\AppData\Roaming" folder.
- Delete the "Origin" folder inside the "Roaming" folder.
- In the address bar of your Windows explorer click on "AppData".
- Open the "Local" folder.
- Delete the "Origin" folder inside the "Local" folder.
- Restart your PC. > test
If that don't helps it is probably a account problem.
- The link to EA's Support is here. If you are not from the US change the country in the top right corner.
- Choose "Contact us" (Top Bar) and then Choose "Origin" from the list. (Or search for it.)
- Choose PC > Choose "Manage my Account" > "Can't log in" > Select contact Option.
- You should get a chat option now. (Please note the business hours.)
You also could try EAs Support on Twitter or on Facebook.
