Hey, can't seem to get multiplayer to work, I'm using the EA app on PC. I see all these threads about the online pass and I've tried to follow the advice in them but I'm having no luck. Not sure if it's something on my end or not.
Any help would be appreciated, thanks.
(cm edit - updated thread title for vis)
Community ManagerKingLee890 Hey,
Wanted to follow up on this and see if you were able to resolve it?
Have you reached out to live support and set up a case with them yet?
EA_Shepard Hi,
I haven't contacted support, I looked for support but I could only find these forums and FAQs. Not been able to resolve it on my own but I've tried all the methods I saw discussed on here. Do I need to get to someone at EA or is it something I can fix?
Thanks
Community ManagerKingLee890 Hey, there
So, for these errors, technically, a CM can't really do anything with the account since we don't handle them. However, if or when support sends players here or says they cannot resolve it, and there is a case set up, we have to review it to see what was done and handle that situation on our end.
Once that is done, I can look up the case, and try to get someone to look it over and fix but that takes time. It has to be reviewed and escalated, documented, etc. The whole nine yards.
The first step is to have them review the account. When you are on the help site, you follow these steps
We have tested these steps over and over, so they do work; you just have to be persistent. It is super frustrating when all you want to do is play, but a CM isn't able to support your account as we would like, and we cannot do account verification on the forums, which is the biggest thing that stops me from fixing it here.
I know that is a lot, but I do like to explain the why and not just say hey go do this! type of thing. Let me know if you have trouble with that, or once you get that set up.
I am here to get y'all in-game, so I am trying to find the best way to do that without you having to go back and forth.
