Mass Effect: Andromeda - "You are not allowed to access online features"

Question

Whenever I try to connect online in Mass Effect: Andromeda I see the message "You are not allowed to access online features". I'm able to play other games fine online. I've tried clearing my ea app cache, unlinking and re-linking steam, and changing my dns settings. From what I read on the EA forums this is an issue that only EA support can fix, potentially by removing and re-adding the game to my account. I'd really appreciated any help with this issue, would love to be able to properly play the game I own. Thank you in advance.

EA ID: Jbrizzizzle

Steamid: jrdnltrn

holger1405 · Answer

Jbrizzizzle​&nbsp;
Alright, then we tag him here. 😉 EA_Shepard​ ⬆️
&nbsp;

holger1405 · Answer

Jbrizzizzle​&nbsp;
Please follow the steps in the OP of this thread. 
If deleting EA License Files and clearing Windows temp files don't help, contact support in the way described in the post.&nbsp;If support is not able to help you tag EA_Shepard in the thread I linked.&nbsp;

jbrizzizzle · Answer

Hi,&nbsp;I did try both of those things and they did not work. Support seems deeply confused about this (not sure if they are bots or not). I've tried to reply to the tread you linked but replies have been locked.

ea_shepard · Answer

Jbrizzizzle​ Hey, apologies. I wanted to follow up on this one. Did support get it resolved? Are you still running into the error?

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Mass Effect: Andromeda - "You are not allowed to access online features"

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