Mass Effect: Andromeda missing online access

Question

I'm unable to connect to the online features of Mass Effect: Andromeda, which I purchased on Steam. Whenever I try to connect, I receive the following error message: "You are not allowed to access the online features of this game."

My internet connection is working fine. I have also followed the instructions on the EA website and verified that my EA and Steam accounts are properly linked. Everything seems to be in order. Previously I've owned the game through EA subscription, heard this can be an issue, but EA advisor didn't find any issues with that and right now I can't even start another chat, because button is greyed out

ea_cuervo · Answer

Hi there,
When transitioning from an EA Play subscription version of a game to an owned Steam copy, leftover license files and cached registry entries from the subscription can sometimes stick around and block online access.
A standard uninstall through Windows or Steam often leaves these traces behind. The best way to resolve this is to perform a clean wipe of the game files using a tool like Revo Uninstaller, but make sure to back up your local saves first so you don't lose any campaign progress [file location: Documents\BioWare\Mass Effect Andromeda].
Please give that a try and then reinstall the game. Let us know if you have any further questions.

holger1405 · Answer

LovableHarp​ EA_cuervo​&nbsp;
I think this specific error is account side.&nbsp;You would need to contact a adviser at EA help to get this solved LovableHarp​&nbsp; &nbsp;

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Mass Effect: Andromeda missing online access

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