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Extr3m3gaming22's avatar
Extr3m3gaming22
New Novice
13 days ago

Mass Effect Andromeda wont launch

No matter what I try the game wont launch, it seems multiple people have been having this issue but so far nothing has been fixed, its clearly something to do with the ea app. I own the game on steam and every time I try to start it I see the ea app start to load then it disappears and the games is no longer launching, if the ea app is already running, launching the game will cause the app to close then reopen.

Btw i have tried reinstalling the game, the app, restarting my pc, updating windows, clearing the ea app cache and more but the problem still remains.

8 Replies

  • im also having this issue, doing some digging event viewer is getting this issue

    Faulting application name: MassEffectAndromeda.exe, version: 1.0.0.0, time stamp: 0x596f82f1
    Faulting module name: unknown, version: 0.0.0.0, time stamp: 0x00000000
    Exception code: 0xc0000005
    Fault offset: 0x0000000144baa2e0
    Faulting process id: 0x2C54
    Faulting application start time: 0x1DC41CB8BFC39D1
    Faulting application path: C:\Program Files\EA Games\Mass Effect Andromeda\MassEffectAndromeda.exe
    Faulting module path: unknown
    Report Id: 239caf2f-99dc-4571-9a9a-6cef29fdfbea
    Faulting package full name: 
    Faulting package-relative application ID: 

    suggests a memory access error,
    Ive tried nuke every driver known to man and reinstall everything bar sys32
    reset windows with new account no dice.

    uninstalling ea app, the app complains about not being able to find origin,
    plus there is a trial .exe in the folder.

    Any update here?

  • appiiee's avatar
    appiiee
    Rising Newcomer
    10 days ago

    same here, glad im not the alone one, was going crazy trying to find solutions

  • Extr3m3gaming22's avatar
    Extr3m3gaming22
    New Novice
    12 days ago

    Considering how other people are having this issue i doubt this will help but hopefully it does.

    Deleting the licence folder made no difference.

  • Extr3m3gaming22​ megafitginge​ 

    Try to remove the local Mass Effect license folder.

    • Close EA app and Steam completely. (not just minimized in the tray.)
    •  Press Windows key + R to open the Run dialog box..
    •  Enter or copy and paste: "%ProgramData%\Electronic Arts\EA Services" (Without the quotes) > hit ENTER.
    • Delete the "License" folder.
    • Test.

     

    If that don't works please post a DxDiag to get some info for the EA CMs. 

    A DxDiag is an overview of your PCs technical features and recent software errors.
    There is no personal info in it expect for the “Machine name” in the second row.
    (You might delete the “Machine name” line if you wish too.)

    How to create a DxDiag:

    1. Press the Windows key and "R" at the same time.
    2. Copy and past or type "DxDiag" in the new field. (Without the quotes) > ENTER
    3. Wait until the green bar is gone > Click on "Save all information"
    4. Save the file to your desktop.
    5. Here at EA Forum > Click Replay > Click the paper clip icon at the bottom of the replay Window.
    6. Navigate to the "DxDiag.txt" on your desktop > select the "DxDiag.txt" > click on "Open".
    7. Type you massage > Reply.

     

  • Extr3m3gaming22's avatar
    Extr3m3gaming22
    New Novice
    13 days ago

    it shows as installed on my ea app but like yours gets stuck in a loop

  • Same problem here, installed on steam but not showing as installed on the ea app, stuck in a validation loop

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