Forum Discussion

6 years ago

Mass effect games are making my computer restart

All three mass effect games restart my computer without launching the game. I own Mass Effect 1 and 2 on Steam and 3 on Origin. When i run all three games the computer restarts. I can play all other ...

holger1405

Hero+

6 years ago

@Buzzkill83

Are there newer dump files in the "C:\windows\Minidump" folder that have the same date as the recent crashes?

Hit Windows key and X.
Choose either “PowerShell (Administrator)” or “Command prompt (Administrator),” whichever option is offered.
Inside the PowerShell or CMD, enter “DISM.exe /Online /Cleanup-image /Restorehealth” without quotes. > ENTER.
The system will start validating soon. If it throws an error, please list it here.
After it reaches 100%, hit Windows key and X again.
Again, choose “PowerShell (Administrator)” or “Command prompt (Administrator)”
Inside the PowerShell or CMD, enter “sfc /scannow” without quotes. >ENTER.
Post the message you receive at the end of the processes here.

I would like to know what is going on in your system on the hardware side.

Download hwinfo64 (The green button) > Install and execute the program > Sensors only.
Click on the sheet with the green cross (logging) > give the file a name and save it to a place of your choice.
Wait 5 Minutes > Start a game > wait until it crashes > Stop the hwinfo logging (the sheet again)
Rename the Log to > ">your name for the file<.CSV.txt"
Upload the Log file here as you did with the DxDiag.