Forum Discussion

ArtemisTynblade's avatar
ArtemisTynblade
4 years ago

ME1 audio issue - dialog & sfx in surrounds instead of center

Mass Effect 1 dialog and sfx audio is coming from the rear/surround speakers instead of the center channel, meaning that conversations, weapons fire etc are all coming from behind the player instead...
mass effect legendary edition
Carvaperc's avatar
Carvaperc
4 years ago
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Same problem here, at least I'm not alone with this. I'm using 7.1.4 Dolby Atmos setup from Samsung. PS5 > sound bar > Philips hue syncbox > Sony Bravia TV. First game to have this problem.

Carvaperc's avatar
Carvaperc
4 years ago
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@CarvapercI'd like to add that surround is working, but my problem is mostly with conversations. When you talk with someone, almost all the vocal sounds comes from rear speakers. I did try playing without rear speakers and I did hear all the sounds coming normally out from other speakers. Oh and I use AV amplifier, 7.1 ch, Linear PCM.

  • StarWarDude44's avatar
    StarWarDude44
    4 years ago
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    @Carvaperc wrote:

    @CarvapercI'd like to add that surround is working, but my problem is mostly with conversations. When you talk with someone, almost all the vocal sounds comes from rear speakers. I did try playing without rear speakers and I did hear all the sounds coming normally out from other speakers. Oh and I use AV amplifier, 7.1 ch, Linear PCM.

    How did you get surround to work at all? The game only outputs stereo.

    • Carvaperc's avatar
      Carvaperc
      4 years ago
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      @StarWarDude44 I don't know, it just works. I have no problems when running around, only when talking with NPCs rear speakers blasts vocals almost double louder than front speakers/speaker, and gun sounds come out from rear speakers too.
      • knorpelmasse's avatar
        knorpelmasse
        4 years ago
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        @Carvaperc Exactly... ingame sound is in surround and works fine. Turning the camera around when npc's are talking to each other for example...

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Mass Effect 1 dialog and sfx audio is coming from the rear/surround speakers instead of the center channel,

meaning that conversations, weapons fire etc are all coming from behind the player instead of in front.

Happens regardless of LPCM, DTS or Dolby output settings or speaker config (5.1 or 7.1)

Mass Effect 2 & 3 are not affected by this problem.

** update v1.03 does not fix the problem **

**PSN store refunded my purchase on June 11th, 2021**

After lodging a refund request with the Sony PSN store 9 days ago, they now have refunded the full purchase price.

If anyone else wishes to do likewise, the process I used was requesting a refund under the store's \"faulty item\" policy.
PSN Support staff will ask you to follow a number of troubleshooting steps to confirm that the issue is with the game and not your console.

You may be asked to provide video of the problem.

Please note that the PS4/5's Share function *does not* capture the problem, as it internally downmixes from 5.1 surround to 2.0 channel stereo. 

If you have an HDMI-based video capture that also captures 5.1 audio, then consider using this instead.

In my case , my only option was to video the problem using my phone's camera,

panning between the front and surround speakers to show where the sound was incorrectly coming from.

I also included video of a normally functioning game for comparison.

It's also worth advising them that this problem also occurrs on the PC version, due to an outdated OpenAL32.dll file.

While this file can be replaced manually by PC users, PlayStation users are dependent on EA/Bioware to fix the problem, which lies in the game's audio engine code.

The details for the PC fix are here :

https://steamcommunity.com/sharedfiles/filedetails/?id=2487160511

@EA_David , as your team have failed to address or even acknowledge this problem,

Sony Support have, in this case, seen fit to classify this game in it's current state, as a faulty product, and as such, have issued a full refund.

Perhaps you might now seriously consider fixing this issue, before other players have their purchases refunded as well.

","kudosSumWeight":45,"postTime":"2021-05-14T02:49:01.079+01:00","images":{"__typename":"AssociatedImageConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"attachments":{"__typename":"AttachmentConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[]},"tags":{"__typename":"TagConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[{"__typename":"TagEdge","cursor":"MjUuMXwyLjF8b3wxMHxfTlZffDE","node":{"__typename":"Tag","id":"tag:mass effect legendary edition","text":"mass effect legendary edition","time":"2021-05-21T13:29:28.527+01:00","lastActivityTime":null,"messagesCount":null,"followersCount":null}}]},"timeToRead":2,"currentRevision":{"__ref":"Revision:revision:9093070_1"},"latestVersion":null,"metrics":{"__typename":"MessageMetrics","views":20509},"visibilityScope":"PUBLIC","canonicalUrl":null,"seoTitle":null,"seoDescription":null,"isEscalated":null,"placeholder":false,"originalMessageForPlaceholder":null,"messagePolicies":{"__typename":"MessagePolicies","canModerateSpamMessage":{"__typename":"PolicyResult","failureReason":{"__typename":"FailureReason","message":"error.lithium.policies.feature.moderation_spam.action.moderate_entity.allowed.accessDenied","key":"error.lithium.policies.feature.moderation_spam.action.moderate_entity.allowed.accessDenied","args":[]}}},"archivalData":null,"customFields":[],"body":"

Mass Effect 1 dialog and sfx audio is coming from the rear/surround speakers instead of the center channel,

meaning that conversations, weapons fire etc are all coming from behind the player instead of in front.

Happens regardless of LPCM, DTS or Dolby output settings or speaker config (5.1 or 7.1)

Mass Effect 2 & 3 are not affected by this problem.

** update v1.03 does not fix the problem **

**PSN store refunded my purchase on June 11th, 2021**

After lodging a refund request with the Sony PSN store 9 days ago, they now have refunded the full purchase price.

If anyone else wishes to do likewise, the process I used was requesting a refund under the store's \"faulty item\" policy.
PSN Support staff will ask you to follow a number of troubleshooting steps to confirm that the issue is with the game and not your console.

You may be asked to provide video of the problem.

Please note that the PS4/5's Share function *does not* capture the problem, as it internally downmixes from 5.1 surround to 2.0 channel stereo. 

If you have an HDMI-based video capture that also captures 5.1 audio, then consider using this instead.

In my case , my only option was to video the problem using my phone's camera,

panning between the front and surround speakers to show where the sound was incorrectly coming from.

I also included video of a normally functioning game for comparison.

It's also worth advising them that this problem also occurrs on the PC version, due to an outdated OpenAL32.dll file.

While this file can be replaced manually by PC users, PlayStation users are dependent on EA/Bioware to fix the problem, which lies in the game's audio engine code.

The details for the PC fix are here :

https://steamcommunity.com/sharedfiles/filedetails/?id=2487160511

@EA_David , as your team have failed to address or even acknowledge this problem,

Sony Support have, in this case, seen fit to classify this game in it's current state, as a faulty product, and as such, have issued a full refund.

Perhaps you might now seriously consider fixing this issue, before other players have their purchases refunded as well.

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@CarvapercI'd like to add that surround is working, but my problem is mostly with conversations. When you talk with someone, almost all the vocal sounds comes from rear speakers. I did try playing without rear speakers and I did hear all the sounds coming normally out from other speakers. Oh and I use AV amplifier, 7.1 ch, Linear PCM.

","body@stringLength":"455","rawBody":"

@CarvapercI'd like to add that surround is working, but my problem is mostly with conversations. When you talk with someone, almost all the vocal sounds comes from rear speakers. I did try playing without rear speakers and I did hear all the sounds coming normally out from other speakers. Oh and I use AV amplifier, 7.1 ch, Linear PCM.

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ME1 audio issue - dialog & sfx in surrounds instead of center","readOnly":false,"editFrozen":false,"moderationData":{"__ref":"ModerationData:moderation_data:9093071"},"body":"

Playing the Mass Effect 1 PS4 version (on PS5) and all dialogue and sound effects are coming from the rear channels. Dialogue should be coming from the center channel. This is highly distracting and breaks immersion. Please fix asap. 

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Playing the Mass Effect 1 PS4 version (on PS5) and all dialogue and sound effects are coming from the rear channels. Dialogue should be coming from the center channel. This is highly distracting and breaks immersion. Please fix asap. 

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@garionorb Can I check on your exact audio setup? If you have details of your PS5's audio settings that might help too. 

@bentl78 Hey, do you happen to have a link to any specific Reddit posts reporting this. Every bit of info helps. 

Thanks. 

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@garionorb Can I check on your exact audio setup? If you have details of your PS5's audio settings that might help too. 

@bentl78 Hey, do you happen to have a link to any specific Reddit posts reporting this. Every bit of info helps. 

Thanks. 

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Same problem here, at least I'm not alone with this. I'm using 7.1.4 Dolby Atmos setup from Samsung. PS5 > sound bar > Philips hue syncbox > Sony Bravia TV. First game to have this problem.

","body@stringLength":"205","rawBody":"

Same problem here, at least I'm not alone with this. I'm using 7.1.4 Dolby Atmos setup from Samsung. PS5 > sound bar > Philips hue syncbox > Sony Bravia TV. First game to have this problem.

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ME1 audio issue - dialog & sfx in surrounds instead of center","moderationData":{"__ref":"ModerationData:moderation_data:9093092"},"body":"
@Carvaperc wrote:

@CarvapercI'd like to add that surround is working, but my problem is mostly with conversations. When you talk with someone, almost all the vocal sounds comes from rear speakers. I did try playing without rear speakers and I did hear all the sounds coming normally out from other speakers. Oh and I use AV amplifier, 7.1 ch, Linear PCM.

How did you get surround to work at all? The game only outputs stereo.

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I have no problems when running around, only when talking with NPCs rear speakers blasts vocals almost double louder than front speakers/speaker, and gun sounds come out from rear speakers too.","body@stripHtml({\"removeProcessingText\":false,\"removeSpoilerMarkup\":false,\"removeTocMarkup\":false,\"truncateLength\":200})@stringLength":"203","kudosSumWeight":1,"postTime":"2021-05-14T20:02:57.750+01:00","lastPublishTime":"2021-05-14T20:02:57.750+01:00","metrics":{"__typename":"MessageMetrics","views":2285},"visibilityScope":"PUBLIC","placeholder":false,"originalMessageForPlaceholder":null,"isEscalated":null,"solution":false,"entityType":"FORUM_REPLY","eventPath":"category:more-ea-games-en/category:ea-forums-en/community:tghpe58374board:mass-effect-franchise-discussion-en/message:9093070/message:9093097","replies":{"__typename":"MessageConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[{"__typename":"MessageEdge","cursor":"MjUuMXwyLjF8aXwxfDM5OjF8aW50LDkwOTMwOTgsOTA5MzA5OA","node":{"__ref":"ForumReplyMessage:message:9093098"}}]},"customFields":[],"attachments":{"__typename":"AttachmentConnection","edges":[],"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}}},"ModerationData:moderation_data:9093098":{"__typename":"ModerationData","id":"moderation_data:9093098","status":"APPROVED","rejectReason":null,"isReportedAbuse":false,"rejectUser":null,"rejectTime":null,"rejectActorType":null},"ForumReplyMessage:message:9093098":{"__typename":"ForumReplyMessage","author":{"__ref":"User:user:4885585"},"id":"message:9093098","revisionNum":1,"uid":9093098,"depth":7,"hasGivenKudo":false,"subscribed":false,"board":{"__ref":"Forum:board:mass-effect-franchise-discussion-en"},"parent":{"__ref":"ForumReplyMessage:message:9093097"},"conversation":{"__ref":"Conversation:conversation:9093070"},"subject":"Re: ME1 audio issue - dialog & sfx in surrounds instead of center","moderationData":{"__ref":"ModerationData:moderation_data:9093098"},"body":"@Carvaperc Exactly... ingame sound is in surround and works fine. Turning the camera around when npc's are talking to each other for example...","body@stripHtml({\"removeProcessingText\":false,\"removeSpoilerMarkup\":false,\"removeTocMarkup\":false,\"truncateLength\":200})@stringLength":"143","kudosSumWeight":1,"repliesCount":0,"postTime":"2021-05-14T20:21:53.883+01:00","lastPublishTime":"2021-05-14T20:21:53.883+01:00","metrics":{"__typename":"MessageMetrics","views":2270},"visibilityScope":"PUBLIC","placeholder":false,"originalMessageForPlaceholder":null,"isEscalated":null,"solution":false,"entityType":"FORUM_REPLY","eventPath":"category:more-ea-games-en/category:ea-forums-en/community:tghpe58374board:mass-effect-franchise-discussion-en/message:9093070/message:9093098","customFields":[],"attachments":{"__typename":"AttachmentConnection","edges":[],"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}}},"CachedAsset:text:en_US-components/tags/TagView/TagViewChip-1740656084544":{"__typename":"CachedAsset","id":"text:en_US-components/tags/TagView/TagViewChip-1740656084544","value":{"tagLabelName":"Tag name {tagName}"},"localOverride":false}}}},"page":"/forums/ForumMessagePage/ForumMessagePage","query":{"boardId":"mass-effect-franchise-discussion-en","messageSubject":"me1-audio-issue---dialog--sfx-in-surrounds-instead-of-center","messageId":"9093070","replyId":"9093086"},"buildId":"rBSXYkarBGCCgv-Fy0Q8w","runtimeConfig":{"buildInformationVisible":false,"logLevelApp":"info","logLevelMetrics":"info","openTelemetryClientEnabled":false,"openTelemetryConfigName":"eaaurora","openTelemetryServiceVersion":"25.1.0","openTelemetryUniverse":"prod","openTelemetryCollector":"http://localhost:4318","openTelemetryRouteChangeAllowedTime":"5000","apolloDevToolsEnabled":false,"inboxMuteWipFeatureEnabled":false},"isFallback":false,"isExperimentalCompile":false,"dynamicIds":["./components/seo/QAPageSchema/QAPageSchema.tsx","./components/community/Navbar/NavbarWidget.tsx","./components/community/Breadcrumb/BreadcrumbWidget.tsx","./components/messages/TopicWithThreadedReplyListWidget/TopicWithThreadedReplyListWidget.tsx","./components/nodes/NodeInformationWidget/NodeInformationWidget.tsx","./components/featured/content/FeaturedContentWidget/FeaturedContentWidget.tsx","./components/messages/MessageListForNodeByRecentActivityWidget/MessageListForNodeByRecentActivityWidget.tsx","./components/customComponent/CustomComponent/CustomComponent.tsx","./components/messages/MessageView/MessageViewStandard/MessageViewStandard.tsx","./components/nodes/NodeView/NodeView.tsx","./components/nodes/NodeView/NodeViewCard/NodeViewCard.tsx","../shared/client/components/common/List/ListGroup/ListGroup.tsx","./components/messages/MessageView/MessageView.tsx","./components/messages/MessageView/MessageViewInline/MessageViewInline.tsx","../shared/client/components/common/Pager/PagerLoadMore/PagerLoadMore.tsx","../shared/client/components/common/List/UnwrappedList/UnwrappedList.tsx","./components/tags/TagView/TagView.tsx","./components/tags/TagView/TagViewChip/TagViewChip.tsx","../shared/client/components/common/List/UnstyledList/UnstyledList.tsx"],"appGip":true,"scriptLoader":[]}