Only EA support can resolve this problem.
Follow the instructions in this post.
If you still can't resolve the issue let me know.
Community ManagerHey @Mayamis
Did you install your game using your EA Play subscription on your account in the past?
If that's the case, our team will need to review your account to fix it.
You can contact support using the following link: How to use EA Help
No it was not subscription, it's old version of Mass Effect 3, I always fully owned that game I installed it after I bought it. I already tried contacting EA help, absolutely no answer or either facebook or twitter.
I reported here on the website EA help and opened a case here 2 days ago and it was marked as "resolved" without actually being resolved or me getting any information.
I opened a new one just now.
still no resolution. the chat I managed to contact here on the chat says it's a bug but knows no fix.
I own the game I bought it I played it for few years. why is my "online pass" suddenly gone in last month???
Please just fix it.
