Community ManagerCommander, you have a new message at your private terminal!
Wanted to update this. I am waiting on an update for this but sadly there has not yet been one posted. I do have a couple of things to try which I bet some have but some may not.
First, make sure that Windows is not blocking the game from launching. When I install new games, sometimes Windows security pops up and says allow access. Make sure that isn't there or click allow access.
Make sure that both Steam, the game, and the EA App are all on the same drive.
Install/Repair your VC++ files for the game (Microsoft VC++ Link)
Check for other applications that may be limiting EA App or Game performance
In Steam
Try to launch the game again and see if it is running in task manager, or not there at all.
If this does not work, please let me know that all steps above were tried and what happened when the game was launched.
I have done all the steps and for a brief moment I was hopeful. I was able to get the game to load into the Mass Effect Legendary Edition Launcher, where I could have selected which game to play. I was happy that specifically those steps listed for Steam seemed to have solved my issue. Rather that diving in and playing the game again, I wanted to make sure I would be able to launch the game whenever I wanted to, so I exited the game's launcher. When I went to start my game again I was once again greeted with the same message, an error occured on our end, please try again in a little while. Disappointed, I decided to follow the same steps for Steam as suggested. I made sure it was checked in DLC, verified my game files, and attempted to launch the game. No success, same error message. So then I tried the EA app recovery, restarted both the EA app and Steam, made sure it was checked in DLC and verified my game files again, and still nothing. I hope you have some more suggestions as to how I may solve this issue once and for all. I now know it's possible to make it at least launch the games own launcher (maybe we need a third launcher?) and that only makes the situation even more frustrating. Please help!
There is a custom launcher available on Nexus Mods.
I can't link it directly here, but you can find a link in the sticked workaround post under "Fixed" (Position 2.)
Thanks again for the suggestion. I truly appreciate your help. It did not work for me. I still recieve the same error from the EA app. I was hopeful that a modder would/could do what EA hasn't yet, but nope.
I managed to make it work but this is beyond ridiculous.
You have to install Origin (not EA App). And it must be a very specific version of it. Then disable the option to automatically update the app because you want to start at a specific version of Origin. You don't want it to update to the point of prompting you to switch to the EA App.
With that specific version Origin I could finally launch the game. This happens for other games like Dragon Age Inquisition, too.
It's absolutely pathetic. I can't believe EA abandons their products this way. The best solution would be to just release the game on Steam and REMOVE the need of the EA App or any secondary launcher.
I got it to work with the EA app by clicking on the three lines in the top left above Home then clicking Settings>Application>Disable In-Game Overlay.
I was having this issue in both Mass Effect 3 and ME:LE.
I am having the same problem. Contacted EA Support via Chat and tried all the steps that they suggested at the following URLs.
https://help.ea.com/in/help/pc/pc-graphics-troubleshooting/
https://help.ea.com/in/help/pc/troubleshoot-vc-dll-errors/
https://help.ea.com/in/help/faq/clear-cache-to-fix-problems-with-your-games/
None of the above helped and EA closed the ticket and directed me to Answers HQ. Reviewed multiple MELE posts and decided to work my way through this one as it seemed to be the most promising and relevant. Note that this seems to be an issue that people are having with many EA games purchased through Steam.
Attached is my dxdiag file.
I have worked my way through pretty much all suggested steps in this post with the exception of the Clean Boot. May try that later when I have more time.
What I am specifically seeing is as follow: With Steam and EA App both open, regardless of whether I try to open the game using the desktop shortcut, the Steam Play button or the EA play button, I see a new Link2EA application open for 5-10 seconds. The Link2EA app shows onscreen with a border and title but is otherwise black. See attached Screenshot 🏀.
The Link2EA app then closes but nothing else happens. Was monitoring task manager and it looks like it is trying to open a second instance of the EA app (see attached Screenshot (8)
I wish you luck, but don't hold your breath. I gave up. EA has won. They have stolen their digital product back and there is nothing we can do about it.
If you are a superfan of the game and can stomach giving EA any more of your hard earned money, get a cheap copy for a console (if you have one). At least the console version has nothing to do with the EA App, so you will be able to play and enjoy this amazing series.
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