Origin In Game not working with Mass Effect 3
I recently encountered a problem where the Origin overlay is not coming up when I play Mass Effect 3. I have tried uninstalling and reinstalling both Mass Effect and Origin, to no effect. I set Origi...
Forum Discussion
I've got the same thing going on mine that I was advised to delete some temp files to try it. Temp files won't necessarily go with uninstalling, so you might want to try that. http://answers.ea.com/t5/Mass-Effect-3/Origin-In-Game-not-working/m-p/4344695/
@CactiHeart wrote:
I've got the same thing going on mine that I was advised to delete some temp files to try it. Temp files won't necessarily go with uninstalling, so you might want to try that. http://answers.ea.com/t5/Mass-Effect-3/Origin-In-Game-not-working/m-p/4344695/
It didn't help me.
Spoiler
Karl David: Thanks for contacting EA Customer Experience, my name is Karl David. How may I assist you today?
you: Hi Karl
Karl David: Hi! Thanks for chatting in. May I please have your name?
you: Eric
Karl David: Thank you, Eric. So, how may I help you today?
you: I'm having an issue with Origin In Game. Mass Effect 3 has started to not recognize that I have said feature enabled in Origin.
you: I therefore lack the ability to use it.
Karl David: Okay, so you are missing an in game feature? May I know what are you referring to?
you: Origin's in-game overlay.
you: The white UI overlay I can use to chat with friends, invite them to games, etc.
you: It doesn't work in Mass Effect 3 anymore. It used to work fine.
Karl David: Hmmm... That's odd.. May I know when was the last time you were able to use it?
you: About a month or two ago.
you: I'm not sure on a specific time or date it changed.
Karl David: Okay, it's fine. Thank you for the information. Please give me 3-5 minutes to check for the possibilities here on our end.
you: Okay.
Karl David: Thanks a lot for waiting. Okay, may I ask if have you already tried some troubleshooting steps?
you: I've tried some things. Anything in particular I should try?
Karl David: Yep! Let's try something. Could you please follow the steps provided here? http://help.ea.com/en/article/clearing-your-origin-temporary-files/
you: Okay, I'll report back soon.
Karl David: Thanks! Please keep me updated 🙂
you: No change.
Karl David: Okay, let me check other things here.
Karl David: Okay, could you please try to repair your game ? http://help.ea.com/uk/article/i-cannot-load-my-game-from-origin-or-i-am-having-issues-in-game/
you: Ok
Karl David: Thanks!
Karl David: Hi, still there?
you: Nothing different. It didn't need a repair.
Karl David: Okay, have you tried disabling and enebling the IGO back?
you: I've tried it at both the client level and the game-specific level.
Karl David: Great. So we're sure that it doesn't have a problem with that. Could you please try running your game in admin mode to see if it will make any changes by playing it on your default settings?
you: Ok
you: Nothing new.
Karl David: This is odd.. I'm checking some information here to see if this is working as intended now..
Karl David: Whoa, looks like other guys are experiencing this issue too http://answers.ea.com/t5/Origin/Origin-In-Game-Overlay-not-working-with-Mass-Effect-3/td-p/4333678
you: Interesting.
you: I don't have much more time to chat unfortunately. Perhaps we could shelf this ticket for now? I could maybe get some diagnostic log files if the game will provide any.
you: Or Origin. Whoever the culprit happens to be.
Karl David: Yep. I was going to suggest you to uninstall andd reinstall the game thinking that it might help. Okay, I will be running a report about this. But I would also like you to post this issue on the forums for the developers to see it. How's that sound?
you: Sure, I can do that.
Karl David: Awesome! So, is there anything else for today?
you: No thanks.
Karl David: I see. It's my pleasure assisting you today. You may now smoothly click the "end this chat" button to disconnect from this chat. Thanks again for chatting in and have a great day ahead!
you: You too. Thanks!
Karl David: Thanks, man!
you: Hi Karl
Karl David: Hi! Thanks for chatting in. May I please have your name?
you: Eric
Karl David: Thank you, Eric. So, how may I help you today?
you: I'm having an issue with Origin In Game. Mass Effect 3 has started to not recognize that I have said feature enabled in Origin.
you: I therefore lack the ability to use it.
Karl David: Okay, so you are missing an in game feature? May I know what are you referring to?
you: Origin's in-game overlay.
you: The white UI overlay I can use to chat with friends, invite them to games, etc.
you: It doesn't work in Mass Effect 3 anymore. It used to work fine.
Karl David: Hmmm... That's odd.. May I know when was the last time you were able to use it?
you: About a month or two ago.
you: I'm not sure on a specific time or date it changed.
Karl David: Okay, it's fine. Thank you for the information. Please give me 3-5 minutes to check for the possibilities here on our end.
you: Okay.
Karl David: Thanks a lot for waiting. Okay, may I ask if have you already tried some troubleshooting steps?
you: I've tried some things. Anything in particular I should try?
Karl David: Yep! Let's try something. Could you please follow the steps provided here? http://help.ea.com/en/article/clearing-your-origin-temporary-files/
you: Okay, I'll report back soon.
Karl David: Thanks! Please keep me updated 🙂
you: No change.
Karl David: Okay, let me check other things here.
Karl David: Okay, could you please try to repair your game ? http://help.ea.com/uk/article/i-cannot-load-my-game-from-origin-or-i-am-having-issues-in-game/
you: Ok
Karl David: Thanks!
Karl David: Hi, still there?
you: Nothing different. It didn't need a repair.
Karl David: Okay, have you tried disabling and enebling the IGO back?
you: I've tried it at both the client level and the game-specific level.
Karl David: Great. So we're sure that it doesn't have a problem with that. Could you please try running your game in admin mode to see if it will make any changes by playing it on your default settings?
you: Ok
you: Nothing new.
Karl David: This is odd.. I'm checking some information here to see if this is working as intended now..
Karl David: Whoa, looks like other guys are experiencing this issue too http://answers.ea.com/t5/Origin/Origin-In-Game-Overlay-not-working-with-Mass-Effect-3/td-p/4333678
you: Interesting.
you: I don't have much more time to chat unfortunately. Perhaps we could shelf this ticket for now? I could maybe get some diagnostic log files if the game will provide any.
you: Or Origin. Whoever the culprit happens to be.
Karl David: Yep. I was going to suggest you to uninstall andd reinstall the game thinking that it might help. Okay, I will be running a report about this. But I would also like you to post this issue on the forums for the developers to see it. How's that sound?
you: Sure, I can do that.
Karl David: Awesome! So, is there anything else for today?
you: No thanks.
Karl David: I see. It's my pleasure assisting you today. You may now smoothly click the "end this chat" button to disconnect from this chat. Thanks again for chatting in and have a great day ahead!
you: You too. Thanks!
Karl David: Thanks, man!
