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AlyJoy99's avatar
AlyJoy99
3 years ago
Solved

[PC] Mass Effect Andromeda Launching Issue

I bought ME Andromeda over a year ago on Steam and launched/played with no issues when Origin was still in use, but since the forced switch to EA play I have been unable to launch the game.

The game was already installed on my PC before the EA app was installed and it did kind of register that as it was listed under installed games but the game would never launch and I would get the error message about an incompatible version being installed and to uninstall it to launch the game. Eventually I did find a fix for that - uninstalled game and EA app and made sure all files of the game were deleted from PC. 

Now though, when I reinstall the game it doesn't seem to register as installed on the EA app (It's still listed under uninstalled games and that if I want to install to do so through Steam... which I have!!). When I tried to launch from Steam anyway it redirects to EA app and I immediately get the "Failed to launch game. An error on our end caused the launch to fail" message. When I try launch from the desktop icon, I get the same error message. I even tried launching game from the files/folder but I get an error message stating "You don't have access. This title may have been downloaded to your device by another user who owns the game. Log in to a different account or restart the app to try again". I don't have another account, and I definitely bought and downloaded the game myself... 

It also is only an issue with this particular game as I have other games that were already installed on Steam that launch through EA just fine (like MELE for example) and I've since installed another game through Steam that again launches via EA no problem.

I've already tried to fix the issue by;

  • Uninstalling and reinstalling both the game and EA app (several times)
  • Ensured game files all verified
  • Clearing app cache
  • Safe boot and Clean boot
  • Checking Windows is up to date
  • Chatting with EA on live chat

I don't know what else I can try? The person on live chat eventually said they had reported the issue but basically there isn't anything I can do and it's a known issue. Is anyone else having this issue? And if so, how did you fix it? And please dumb it down for me as I'm not very tech savvy!

Or if it is an EA app issue somehow then how long does it usually take before it's fixed?

  • holger1405's avatar
    holger1405
    3 years ago

    @AlyJoy99 

    Then deinstall the game with Revo as well and reinstall it after restarting the system.

17 Replies

  • holger1405's avatar
    holger1405
    Hero+
    3 years ago

    @AlyJoy99 

    Make sure the "MassEffectAndromeda.exe" is not set to run as administrator or in a compatibility setting. (Right click "MassEffectAndromeda.exe" > Properties > Compatibility.)

    If it is set, uncheck "run as administrator" > Restart the PC > Test. .

    If it is not:

    Create a new Windows user account  (Administrator) don't use local special characters, use only  Characters from the ASCII table

    • Reboot > Log in to the new user account.
    • Test.
  • holger1405's avatar
    holger1405
    Hero+
    3 years ago

    @AlyJoy99 

    Please create a DxDiag in text file format and post it with your next reply. You can do that with the "Choose file" button at the bottom right corner of the reply window. 

  • holger1405's avatar
    holger1405
    Hero+
    3 years ago

    @AlyJoy99 

    Please clear your temp files:

    • Press the Windows key and "R" at the same time
    • Into the new window, type or copy & paste:  "%temp%"   (Without the quotes.) > hit "ENTER"
    • Now your Windows Explorer should have brought you to the "C:\Users\>your user name<\AppData\Local\Temp" folder. > Delete all files and folders in it.
      (If some files or folders can't be deleted, reboot and try again.)

    Then:

    • Go here and download "Revo Uninstaller". (The freeware version, Portable version works too.)
    • Run "Revo Uninstaller" > Uninstall EA app.
    • At the end of the main uninstall, Revo will ask you which cleaning method you want to use. > Select "Moderate" > Browse
    • If "Remaining registration content found" is displayed > Select All > Delete > Next
    • When "Remaining Data and Folders" is displayed > Select All > Delete
    • Restart the PC > Reinstall the newest version of EA app from here. > Restart the PC
    • Repair the game in EA app.
      (Origin: Game Library > Right-click the game cover > Repair)

      (EA app: My Collection > Click on the three dots on the game cover > Repair)
      (Steam: Game Library > Right-click the game > Properties > Local Files > Verify integrity of game files.)

    • Test.
  • AlyJoy99's avatar
    AlyJoy99
    3 years ago

    @holger1405still doesn't seem to be working. Same error message(s) and still showing as uninstalled on EA app.

  • holger1405's avatar
    holger1405
    Hero+
    3 years ago

    @AlyJoy99 

    Then deinstall the game with Revo as well and reinstall it after restarting the system.

  • AlyJoy99's avatar
    AlyJoy99
    3 years ago
    @holger1405 That seemed to do the trick! Seems to be launching fine now from both Steam and EA app (tried it a couple times both ways to make sure it wasn't just a fluke). Thank you so much, I really appreciate you taking the time to help me out 🙂
  • mcswifty97's avatar
    mcswifty97
    2 years ago

    Hello.
    Sorry to re-open this thread. But Holger seemed very helpful.
    I have a problem too, with starting up ME:A. My launcher just closes and reboots when trying to start the game.
    Even tried online support, that didn't help, and now they won't help anymore apparently, because I've been shut off to the 24/7 chat support.

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