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AlyJoy99's avatar
AlyJoy99
2 years ago
Solved

[PC] Mass Effect Andromeda Launching Issue

I bought ME Andromeda over a year ago on Steam and launched/played with no issues when Origin was still in use, but since the forced switch to EA play I have been unable to launch the game. The ga...
  • holger1405's avatar
    holger1405
    2 years ago

    @AlyJoy99 

    Then deinstall the game with Revo as well and reinstall it after restarting the system.

holger1405's avatar
holger1405
Hero+
2 years ago

@AlyJoy99 

Please clear your temp files:

  • Press the Windows key and "R" at the same time
  • Into the new window, type or copy & paste:  "%temp%"   (Without the quotes.) > hit "ENTER"
  • Now your Windows Explorer should have brought you to the "C:\Users\>your user name<\AppData\Local\Temp" folder. > Delete all files and folders in it.
    (If some files or folders can't be deleted, reboot and try again.)

Then:

  • Go here and download "Revo Uninstaller". (The freeware version, Portable version works too.)
  • Run "Revo Uninstaller" > Uninstall EA app.
  • At the end of the main uninstall, Revo will ask you which cleaning method you want to use. > Select "Moderate" > Browse
  • If "Remaining registration content found" is displayed > Select All > Delete > Next
  • When "Remaining Data and Folders" is displayed > Select All > Delete
  • Restart the PC > Reinstall the newest version of EA app from here. > Restart the PC
  • Repair the game in EA app.
    (Origin: Game Library > Right-click the game cover > Repair)

    (EA app: My Collection > Click on the three dots on the game cover > Repair)
    (Steam: Game Library > Right-click the game > Properties > Local Files > Verify integrity of game files.)

  • Test.
AlyJoy99's avatar
AlyJoy99
2 years ago

@holger1405still doesn't seem to be working. Same error message(s) and still showing as uninstalled on EA app.

  • holger1405's avatar
    holger1405
    Hero+
    2 years ago

    @AlyJoy99 

    Then deinstall the game with Revo as well and reinstall it after restarting the system.

    • AlyJoy99's avatar
      AlyJoy99
      2 years ago
      @holger1405 That seemed to do the trick! Seems to be launching fine now from both Steam and EA app (tried it a couple times both ways to make sure it wasn't just a fluke). Thank you so much, I really appreciate you taking the time to help me out 🙂

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