I have a problem when connecting to the Mass Effect Andromeda multiplayer, a message appears where it mentions that I do not have the permission for online content (image attached), I don't know what causes this error; To tell the truth, it is a problem that has been going on for months since I stopped playing the game for a long time. I have looked for solutions in different forums in my country but none of them give an answer. I would like someone who has solved the problem to instruct me or tell me who I should talk to. I have seen several players with the same error and many have not had a solution ☹️.In the topics that have been opened, I have read that they do not usually provide solutions that really work for this problem.Just to complement; I bought the game myself and have never had an EA Play subscription. (cm edit updated for tracking)

Hi @VenturaCNI , this is a known problem, tons of MEA players are going through it, unfortunately. The good thing is that this is not on your end. The bad thing is that we do not know what exactly causes the issue, but we suspect that this specific issue is known to be associated with game version changes on a user account, done via EA Play subscription running off, or EA recent update merge, unifying Standard and Deluxe edition into a single game version. The usual solution is for EA Advisor re-granting you the access (or even removing and readding the game to your account in some cases, but I do not know how this affects your MP progress), which they can easily do if you Start a New Case and engage in a live chat, it is an easy 1min fix for them. Just note that not all EA Advisors are familiar with this issue, and will usually instruct you to clear cache, restart PC, and many other user-end activities, but we do know that there is nothing you can do as a player to fix this, it has to be done by an EA official, because the error is on their end. If an EA Advisor is unfamiliar with the issue even after you explain it, keep resuming the case until you run into an EA Advisor that does. I hope this helps. Please let us know how did this go for you, it may be useful for other players facing the same issue. Good luck. 🙂

I had this same issue recently with a MEA install that was working just fine: for me, apparently this MIGHT have had something to do with me having xbox (PC) "game pass ultimate" and this sort of messed up entitlements like when you have EA Play (which I never had directly) - because Game Pass Ultimate also includes a lot of origin games.... but it's really confusing and fuzzy still though. I had xbox game pass ultimate for quite a while now as well as pre-ordered MEA Deluxe from 2016 - and MEA was working fine on this PC up until a month ago or so. On a whim, I tried opening MEA through the xbox app then it worked - if that was the trick (OR someone at EA support managed to fix my entitlements earlier with the tickets I have opened - we may never know). Just in case this might help you or someone else.

You were right, only some Advisors can solve this problem but it is really necessary to start a new case and be with them in an online chat, the help this way is very fast. Only in this way could it be possible to solve problems; really thank you very much.It's a shame that this error happens but I hope everyone who has it can resolve it soon.

@holger1405Many thanks, completely forgot to actually @ anyone

@GeerSticK Thanks! I am on it. Can you run a repair on the game, and clear the EA app cache for me and then try to log in again and test it?

[PC] Mass Effect Andromeda Missing Online Access Error

73 Replies

Sourutika
2 years ago
Im having problems with getting online for mass effect andromeda it says "missing online access" when i try to go online. i have tryed looking at ea help sites, twitter and facebook. i have not got any replies to my problem so im trying this.
Sourutika
2 years ago
Nvm i got it i just got Andromeda for $5 and it fixed it
Ody-N7S
2 years ago
Hi @VenturaCNI , this is a known problem, tons of MEA players are going through it, unfortunately. The good thing is that this is not on your end. The bad thing is that we do not know what exactly causes the issue, but we suspect that this specific issue is known to be associated with game version changes on a user account, done via EA Play subscription running off, or EA recent update merge, unifying Standard and Deluxe edition into a single game version. The usual solution is for EA Advisor re-granting you the access (or even removing and readding the game to your account in some cases, but I do not know how this affects your MP progress), which they can easily do if you Start a New Case and engage in a live chat, it is an easy 1min fix for them. Just note that not all EA Advisors are familiar with this issue, and will usually instruct you to clear cache, restart PC, and many other user-end activities, but we do know that there is nothing you can do as a player to fix this, it has to be done by an EA official, because the error is on their end. If an EA Advisor is unfamiliar with the issue even after you explain it, keep resuming the case until you run into an EA Advisor that does. I hope this helps. Please let us know how did this go for you, it may be useful for other players facing the same issue. Good luck. 🙂
WebFoo
Seasoned Novice
2 years ago
I had this same issue recently with a MEA install that was working just fine: for me, apparently this MIGHT have had something to do with me having xbox (PC) "game pass ultimate" and this sort of messed up entitlements like when you have EA Play (which I never had directly) - because Game Pass Ultimate also includes a lot of origin games.... but it's really confusing and fuzzy still though. I had xbox game pass ultimate for quite a while now as well as pre-ordered MEA Deluxe from 2016 - and MEA was working fine on this PC up until a month ago or so. On a whim, I tried opening MEA through the xbox app then it worked - if that was the trick (OR someone at EA support managed to fix my entitlements earlier with the tickets I have opened - we may never know).
Just in case this might help you or someone else.
VenturaCNI
2 years ago
You were right, only some Advisors can solve this problem but it is really necessary to start a new case and be with them in an online chat, the help this way is very fast. Only in this way could it be possible to solve problems; really thank you very much.
It's a shame that this error happens but I hope everyone who has it can resolve it soon.
VenturaCNI
2 years ago
@VenturaCNI Update: Talking with one of the agents, at least for my problem, this is because I have the Deluxe version purchased from Steam; part of the solution is to replace it with a standard version; But if your case is not similar to mine, then I suggest that you talk to an advisor and tell them about the problem in detail.
We will probably come to a general solution for this whole situation.
VenturaCNI
2 years ago
SUPER IMPORTANT UPDATE:
I was able to solve my problem with the multiplayer, FINALLY!
The advisors don't really tell you what the problem was or how they solved it, but they do it. I recommend to everyone who has problems with multiplayer to always open a case and insist until you find a qualified advisor (since you will have several who do not fully understand all the concerns) be quite specific with your situation and I hope that way you can resolve your problems .
I seriously thought that I was a lost cause, I wish there was a general solution for this type of case; But ultimately what I want to say is that don't give up when trying to find a solution to your problems.
And I really thank all the advisors who tried to help me, they were always attentive and kind and specifically I want to thank that advisor who was able to resolve my situation. 🙂
ArchangelOm3gaT
2 years ago
I was told by an EA Chat rep to make a post here about my issue. I'm trying to get my online access restored to Mass Effect Andromeda because when I went to play it today it said "Missing Online Access: You are not allowed to access the online features of this game. See https://help.ea.com/en-us/help/faq/not-able-to-connect-to-online-play/ for additional information." and it's proved absolutely useless and of no help. This isn't even the first time I had this issue, the last time this happened it was when EA was making the switch from Origin to the new EA App. I'd really like some actual help getting this resolved so I can finally get back to playing my game.
EA_Shepard
Community Manager
2 years ago
@ArchangelOm3gaTV Thank you for the callout on this one. We passed along the info you provided. For this error, it has to be resolved with live support as they have to make changes to the account itself which we do not handle over the forums.

For yours specifically, we ask that you message chat again, and simply let them know you need the "online Access" error fixed on your account. They have steps to follow for this one.

If they do not, let me know.

Cheers!
ArchangelOm3gaT
2 years ago
@EA_Shepard After talking with the chat support again my agent Rajat said they had removed the old EA Play versions of the game from my account and to try reinstalling the game. I followed those instructions but it still seems my account is still missing Online Access. I'm beginning to think I am out of options at this point and have no idea what to do now.