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Re: [PC] Possible workarounds for Mass Effect Legendary Edition launch problems.

@Meghan211 

  • Hit Windows key and X.
  • Choose either “PowerShell (Administrator)” or “Command prompt (Administrator),” or "Windows Terminal (Administrator)", whichever option is offered.
  • Inside the PowerShell or CMD, enter “DISM.exe /Online /Cleanup-image /Checkhealth” without quotes. > ENTER.
  • If errors are found, notify us. If no errors were found reaped steps 1 & 2.
  • Inside the PowerShell or CMD, enter “DISM.exe /Online /Cleanup-image /Restorehealth” without quotes. > ENTER.
  • The system will start validating soon. If it throws an error, please list it here.
  • After it reaches 100%, hit Windows key and X again.
  • Again, choose “PowerShell (Administrator)” or “Command Prompt (Administrator)”
  • Inside the PowerShell or CMD, enter “sfc /scannow” without quotes. >ENTER.
  • Post the message you receive at the end of the processes here.

2 Replies

  • Meghan211's avatar
    Meghan211
    2 years ago

    Thank you for your reply @holger1405 

    This is the results of all those scans. I'm not sure what happened with the Restorehealth at 84.9%. It did take a while longer than the other processes.

    I've included the screenshots of those results, but here they are copied to text. They all appear to be fine, so I'm not sure if this is a good thing or not that the game still doesn't launch 😕

    The DISM log file can be found at C:\Windows\Logs\DISM\dism.log
    PS C:\Users\justi> DISM.exe /Online /Cleanup-image /Checkhealth
    Deployment Image Servicing and Management tool
    Version: 10.0.22621.1
    Image Version: 10.0.22621. 1344
    No component store corruption detected.
    The operation completed successfully.

    PS C:\Users\justi> DISM. exe /Online /Cleanup-image /Restorehealth
    Deployment Image Servicing and Management tool
    Version: 10.0.22621.1
    Image Version: 10.0.22621. 1344
    =84.9%=
    =100.0%=
    The operation completed successfully.
    The restore operation completed successfully.

    PS C: \Users\justi> sfc /scannow
    Beginning system scan. This process will take some time.
    Beginning verification phase of system scan.
    Verification 100% complete.
    Windows Resource Protection did not find any integrity violations.
    PS C: \Users\justi>

  • holger1405's avatar
    holger1405
    Hero+
    2 years ago

    @Meghan211 

    If I understand you correctly you never see the games launcher?

    Please create a new DxDiag and post it with your next replay.

    Also preform a clean boot and test the Game in clean boot mode.
    (Make sure the "EABackgroundService" remains enabled under point 3 in the guide.)

    Make sure your virus scanner and other security software and also Afterburner and similar software is disabled.

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