redeem/purchase online pass [edit: partially fixed but as following causing problems with From Ashes DLC]

I have the same issue.
Contacted EA Support through live chat.

They asked me if I had troubleshooted the issue.

After sufficiently describing the steps I had tried, the tech said the issue needed to be forwarded to Senior Support and they would contact me via email.

After one week, and no email, I contacted EA Support again and they said the issues was still open and offered me a 15% discount for the origin store.

Another week has passed and no email and I still get the Onlines pass button when I log in.

I'd like to know if anyone else has this isaue and has gotten it resolved.

I had the same happen to me not even a week ago - just try EA Live Chat again and insist they issue a new Online Pass. I finally got a new one after three tries with different advisors (the first one also forwarded it to their "experts" never to be heard from again)

It's already been discussed in detail here

I figured out that the problem lies in authorisation of my code in EA database. They've lost it once already - when Op. Shieldwall was up and they screwed the pooch big time with lots of people being unable to connect for 2 days when they [Comment Removed - Admin.] their own database granting packs improperly, trying to fix it and messing up. I'm sure I wasn't banned, never did anything bannable and lately I'm only playing during operations - the only thing that could cause this recently was me using their own solution to other problem - with Op. Resurgence not registering properly. Probably that's when my code got unregistered. Well now it does while the whole game does not. 

Anyways - I wan't my game back, though I guess I would need to contact US live chat since the local support is slow as hell. 16 minute call, actually not a call since it was machine and crappy music playback, and automated response through e-mail is not quite top notch support I guess.

After three day, several power cycles, 6 attempts to contact - 5 of them successful though 2 dropped during conversation, the online pass that isn't there for PC finally work - only now from the Ashes don't

Got the same problem with online pass on PC since yesterday - I contacted live chat advisor with no success in resolving problem - he "forward this issue to EA specialist team" now waiting for contact from them, maybe on Monday I will call them on phone.

I also got "forward to the expert team" from my first advisor - never heard from them. Strangely another live chat advisor I spoke to afterwards could just simply issue a new Online Pass, so it's purely a matter of luck if you're getting helped or not. I'd just try again with the live chat until you get someone who issues a new pass.

I chatted with 4 advisors, though only since the 3rd one I insisted on new Online pass. I'm not sure whether that happened or not since I still have the exact same Product Code, but after the last Multi worked properly again. Unfortunately now From Ashes does not. I'm not in a hurry though anymore since, contrary to Multi, there is no events schedule and I can wait for the problem to be resolved. Nevertheless, despite the fact I sent them info about solution only working partially, I haven't been contacted since. I'm kinda busy at the moment anyways so I'll give them some more time.

You could also try the EA support via Twitter here

It appears, they are quite helpful and quick with a solution to your problem. It's best you give them your case number and that now From Ashes doesn't work anymore. They can also help with the Online Pass Issue as well.

[edit]Can confirm that the Twitter support is very helfpul and lightning fast when you contact them during their work hours (Mo-Fr, 9AM - 6PM CST). I contacted them because of my Online Pass authorization error and they fixed it within minutes. It appears, there is an Online Pass for the Standard Edition (which they first gave me through Live Chat and was responsible for the DLC error) and a different one for the Collector's Edition. They then issued me the one for the CE (that I own) but then I got the same error for "From Ashes" as kojotp. I replied to them via Twitter again and within 5min it got all sorted out and working again. So, if you're tired of the Live Chat, give the Twitter support a try!

This is cool and all but there is one slight problem - I don't have Twitter nor Facebook account. And I don't want to. I wouldn't even have Origin if I didn't buy ME2, DA:O and Warhammer Online earlier that basically transformed my accounts in BioWare and Mythic into Origin account. I'm not in a hurry as I mentioned - Single Player can wait, Multi could not.

I can fully understand not wanting to make a Facebook / Twitter-account to get in contact with a company. Since I already am on Twitter I just tried it out, maybe others who have the problem can try this as well as an alternative to the webpage.