EA Staff (Retired)Thanks for taking a moment to share your experience with the community.
When you have a moment can you try the below steps (if you have not already)
Cheers!
@EA_Illium wrote:Thanks for taking a moment to share your experience with the community.
When you have a moment can you try the below steps (if you have not already)
- Run the System File Checker tool then Check for Windows and GPU updates
- Install/Repair your VC++ files for the game (Microsoft VC++ Link)
- Try the Game in different Compatibility settings
- Check for other applications that may be limiting EA App or Game performance
- Put your device in a Clean Boot then launch the game
Cheers!
Just want to add that @5a50e1686baf9879 and myself have done these steps (numerous times, in my case at the very least) and keep getting sent this information by tech support. I have my own post with my details here if it helps to get a solution at all.
@FaceCombat Thanks for the support! I tried your suggestions and Holger's... I am completely stuck. At this point I really do not know what to do. I have paid for a game, actually three of them, that I cannot play. I don't know where to go at this point.
I give.. EA you win.
