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IrateTemplar's avatar
IrateTemplar
8 months ago
Solved

(Xbox) ME:A Can't connect to online

So ive tried everything suggested to try and get it working. im running an open nat. cleared Persistent storage done alternate mac checked for updates/additional content Deleted local saves ...
EA_Shepard's avatar
EA_Shepard
Icon for Community Manager rankCommunity Manager
8 months ago

@JuddV10 What options are you chosing when you try to get to an advisor?

JuddV10's avatar
JuddV10
8 months ago
@EA_Shepard It directs me to help articles. no chat option on ANY topic

not even the one I have ongoing
  • EA_Shepard's avatar
    EA_Shepard
    Icon for Community Manager rankCommunity Manager
    8 months ago

    @JuddV10 Go to Help.ea.com again and try the following:

    • Select the Games Support tab
    • Select EA App or EA account
    • Select See all help topics
    • Select one of the account issues like I cannot log in
    • You may get a pop-up that says login and get faster help
    • Select Continue without logging in
    • This should give you the chat/email option

    You can alter the options. Make sure you stay logged out of the site itself. Not all options give a chat. Sadly we cannot change that one as that is not regulated by us.

  • JuddV10's avatar
    JuddV10
    8 months ago
    @EA_Shepard What do you mean by logged out?
    I'll try again

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