Forum Discussion

Purple_Sharpie0's avatar
Purple_Sharpie0
2 years ago
Solved

[Xbox] Trying to redeem Mass Effect 3 Collector's Edition DLC

Hi, I just recieved an unopened copy of Mass Effect 3 Collector's Edition for Xbox. I'm trying to download the code that gives you the in-game Collector's Edition Exclusive Content (also doubles as a...
  • EA_Shepard's avatar
    EA_Shepard
    2 years ago

    @Purple_Sharpie0 The online pass requires no code in general. So, any code that you use for the online pass would say invalid anyway.

    For content though, there is a chance it may not work. "invalid" for consoles typically means only a few things:

    • Expired
    • Used
    • Wrong code

    With it being a console, some older codes like this, you have to apply on the console, or on a site that gives a code for that console. That would be stated on the leaflet though. Since live support cannot see Xbox codes, it would only tell us if it is applied to an account.

    Invalid is not the same as already used though. If you have tried to use the code on the console, Xboxlive.com or the mobile app, I would reach out to Xbox and ask them about the code. Since they generate these, they would be able to see if it's expired or used.

EA_Shepard's avatar
EA_Shepard
Icon for Community Manager rankCommunity Manager
2 years ago

@Purple_Sharpie0 The online pass requires no code in general. So, any code that you use for the online pass would say invalid anyway.

For content though, there is a chance it may not work. "invalid" for consoles typically means only a few things:

  • Expired
  • Used
  • Wrong code

With it being a console, some older codes like this, you have to apply on the console, or on a site that gives a code for that console. That would be stated on the leaflet though. Since live support cannot see Xbox codes, it would only tell us if it is applied to an account.

Invalid is not the same as already used though. If you have tried to use the code on the console, Xboxlive.com or the mobile app, I would reach out to Xbox and ask them about the code. Since they generate these, they would be able to see if it's expired or used.

About Mass Effect Franchise Discussion

The fate of the galaxy lies in your hands. Join the Mass Effect community forums and tell us how you'll fight for it.19,178 PostsLatest Activity: 2 days ago