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Lunarous42's avatar
Lunarous42
New Novice
19 days ago

Lags and Bugs - game not playable for me

Hello everyone, I have the problem that my game often lags and freezes while playing. The freezes are about 1-2 seconds long and quickly dissappear again. I also have the issue that sometimes building objects are not interactable. A restart often fixes the problem but it is always coming back. 

The things I already did to troubleshoot: restarting the game, restarting the console, reinstalling the game, used different internet connection methods (different wifi and hotspot), tried handheld and TV mode. 

None of the above helped me. I tried them all multiple times. Nintendo refuses a refund unless I get the info, that currently there is no solution for that problem. 

So my question is, is there a method I haven't tried yet or can anyone help me? The EA Support chat gave me a link to this forum to ask for a possible solution 

 

  • EA_Cade's avatar
    EA_Cade
    Icon for Community Manager rankCommunity Manager

    Heya Lunarous42 

    Thanks for flagging this to us, and I'm sorry you're running into this issue. I've forwarded this up to the game team for looking into, and I'll report back when I get any info to share. 

    In the meantime, if you could share any video of the issue occurring I could share with them to highlight the severity I would appreciate it. 

  • Hi, thanks for your quick reply. Right now I'm not able to record it due to having a broken camera. If I am able to get video footage of the problem I will share it with you. 

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