Forum Discussion

Rising Newcomer

4 months ago

Solved

My Sims Kingdom App Unplayable

I loved this game on the Wii and was so excited when I saw it in Apple Arcade. I downloaded it on my iPad A16, OS version 18.5 (the newest generation.) Unfortunately, when I reached the tutorial for using the wand, the bottom half of the screen is cut off and I’m unable to interact with any of the construction options using the wand so I haven’t been able to move past the tutorial. I included a screenshot of what I see when I try to use the wand. I have uninstalled and reinstalled the app with no change to the problem. I also updated the most recent update as of December 20, 2025 also with no improvements. This is the only way that EA has given me to contact them about these issues. If anyone has any further suggestions, please let me know.

EA_Solaire
4 months ago
Hey there SIMplyLJ

In this stage of the tutorial, you do not need to interact with the bottom bar. Instead, click directly onto the brown block to select it, and then move it over to the red block.

2 Replies

EA_Solaire
Community Manager
4 months ago
Hey there SIMplyLJ

In this stage of the tutorial, you do not need to interact with the bottom bar. Instead, click directly onto the brown block to select it, and then move it over to the red block.
88jmzab44k3m
Newcomer
10 days ago
That sounds really frustrating, especially getting stuck in the tutorial. Since you’ve already reinstalled and updated, it might be a display scaling or resolution issue with your iPad. You could try changing the display settings (like zoom or resolution) or rotating the screen to see if it adjusts properly. Also, check if there’s an option to reset the tutorial or skip it in the settings. If not, it might be worth reporting it as a bug through the in-game support or waiting for a patch update, since it could be a compatibility issue with the latest iOS version. Hope you get it fixed soon! http://www.daveshotchickenmenusa.com