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Product: NBA LIVE 19 Platform:Microsoft XBOX One Which version?Full Game Which feature / component / location in game are you experiencing issues with?Franchise How often does the bug occur?Every time (100%) Steps: How can we find the bug ourselves?Go to Franchise, end/quit game and you won't make it back. What happens when the bug occurs?It freezes and kicks me out of NBA Live 19 to my xbox home screen What should be happening instead?It not freezing...ever How severe is the bug?A - Crash/Critical
Product: NBA LIVE 19 Platform:Microsoft XBOX One Which version?Full Game Which feature / component / location in game are you experiencing issues with?Franchise How often does the bug occur?Every time (100%) Steps: How can we find the bug ourselves?Every time in Franchise mode the game freezes after a game. Doesn’t matter if i do or don’t touch the rosters. I’ve reinstalled the game. But as soon as I finish a game it freezes. What happens when the bug occurs?Freezes and kicks me out the game What should be happening instead?Going back to the main menu for franchise to play another game in the franchise mode. How severe is the bug?A - Crash/Critical
Product: NBA LIVE 19 Platform:Microsoft XBOX One Which version?Full Game Which feature / component / location in game are you experiencing issues with?Franchise How often does the bug occur?Every time (100%) Steps: How can we find the bug ourselves?Go to Franchise, end/quit game and you won't make it back. What happens when the bug occurs?It freezes and kicks me out of NBA Live 19 to my xbox home screen What should be happening instead?It not freezing...ever How severe is the bug?A - Crash/Critical
Product: NBA LIVE 19 Platform:Microsoft XBOX One Which version?Full Game Which feature / component / location in game are you experiencing issues with?Franchise How often does the bug occur?Every time (100%) Steps: How can we find the bug ourselves?Every time in Franchise mode the game freezes after a game. Doesn’t matter if i do or don’t touch the rosters. I’ve reinstalled the game. But as soon as I finish a game it freezes. What happens when the bug occurs?Freezes and kicks me out the game What should be happening instead?Going back to the main menu for franchise to play another game in the franchise mode. How severe is the bug?A - Crash/Critical
"},"Conversation:conversation:9248875":{"__typename":"Conversation","id":"conversation:9248875","solved":true,"topic":{"__ref":"ForumTopicMessage:message:9248875"},"lastPostingActivityTime":"2021-08-02T19:37:21.410+01:00","lastPostTime":"2021-08-02T19:37:21.410+01:00","unreadReplyCount":35,"isSubscribed":false},"ModerationData:moderation_data:9248875":{"__typename":"ModerationData","id":"moderation_data:9248875","status":"APPROVED","rejectReason":null,"isReportedAbuse":false,"rejectUser":null,"rejectTime":null,"rejectActorType":null},"Revision:revision:9248875_1":{"__typename":"Revision","id":"revision:9248875_1","lastEditTime":"2018-09-22T04:37:39.797+01:00"},"ForumReplyMessage:message:9248883":{"__typename":"ForumReplyMessage","id":"message:9248883","conversation":{"__ref":"Conversation:conversation:9248875"},"author":{"__ref":"User:user:-1"},"revisionNum":1,"uid":9248883,"depth":4,"hasGivenKudo":false,"subscribed":false,"board":{"__ref":"Forum:board:nba-live-franchise-discussion-en"},"subject":"Re: Franchise Mode nba live 19 freezes after playing a game","readOnly":false,"editFrozen":false,"moderationData":{"__ref":"ModerationData:moderation_data:9248883"},"parent":{"__ref":"ForumReplyMessage:message:9248882"},"body":"New update: this morning I just went to the console and erased my saved files :'-(
I started the season from scratch (thinking that my original save file got somehow corrupted and hence the crash).
Played my first match and once the game ended and hit the \"exit to menu\" option... Boom! Game crashed again.
At this point I just understand franchise mode is not available in NBA Live 19. There is nothing else I can try.","body@stringLength":"452","rawBody":"New update: this morning I just went to the console and erased my saved files :'-(
I started the season from scratch (thinking that my original save file got somehow corrupted and hence the crash).
Played my first match and once the game ended and hit the \"exit to menu\" option... Boom! Game crashed again.
At this point I just understand franchise mode is not available in NBA Live 19. There is nothing else I can 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You mentioned you installed the game on an external hard drive. I'm concerned there might be game files and game updates installed on both the internal and external hard drives, so when it tries to pull the data it's doing it from two different sources. This can ultimately lead to crashing or freezing.
Can you please try uninstalling all NBA Live 19 data from both drives? First, uninstall all the data when the external hard drive is connected. Then unplug it and double check the internal if there are any files lingering.
Please try installing the game on the internal hard drive next. This way, we can narrow down whether the freezing might be related to the game not properly functioning on the external hard drive.
\n\n
Good luck.
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I just tried something and it worked for me, did u happen to make a player face scan? Like I did? If u delete it and that created player and create a new using the game generic face and stuff it works, franchise works fine, it's odd I know but it works! Pumped!
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This is ridiculous. I’m having the same issue, and playing a season in franchise mode was my sole purpose for buying it. I don’t play online, and I could care less about the street ball and all the other stuff. This issue needs addressed and fixed IMMEDIATELY. This renders the game unplayable for me. EA you need to FIX. YOUR. PRODUCT.
","body@stringLength":"349","rawBody":"
This is ridiculous. I’m having the same issue, and playing a season in franchise mode was my sole purpose for buying it. I don’t play online, and I could care less about the street ball and all the other stuff. This issue needs addressed and fixed IMMEDIATELY. This renders the game unplayable for me. EA you need to FIX. YOUR. PRODUCT.
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Clear the MAC Address: From the Xbox dashboard select Settings>All Settings>Network>Network Settings>Advanced Settings>Alternate MAC address>Clear, then restart your Xbox.
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\n
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Xbox Gamertag (DM me if you want to keep it private)
\n
\n
Thanks for the help and sorry to hear it's freezing on you. I'll make sure the NBA Live team gets this information to help get it fixed.
Clear the MAC Address: From the Xbox dashboard select Settings>All Settings>Network>Network Settings>Advanced Settings>Alternate MAC address>Clear, then restart your Xbox.
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\n
\n
\n
Xbox Gamertag (DM me if you want to keep it private)
\n
\n
Thanks for the help and sorry to hear it's freezing on you. I'll make sure the NBA Live team gets this information to help get it fixed.
\n\n","author":{"__ref":"User:user:179482"},"isEscalated":null,"postTime":"2018-11-13T21:14:07.110Z","parent":{"__ref":"ForumReplyMessage:message:9248880"}},"ForumReplyMessage:message:9248882":{"__typename":"ForumReplyMessage","id":"message:9248882","revisionNum":1,"uid":9248882,"depth":3,"hasGivenKudo":false,"subscribed":false,"board":{"__ref":"Forum:board:nba-live-franchise-discussion-en"},"conversation":{"__ref":"Conversation:conversation:9248875"},"subject":"Re: Franchise Mode nba live 19 freezes after playing a game","readOnly":false,"editFrozen":false,"moderationData":{"__ref":"ModerationData:moderation_data:9248882"},"body":"
How uninstalling the game and installing it back will fix the issue? My gamertag is chrisnajar.
I play on an Xbox One S and the game is installed on an external drive. For starters, I also own NBALive 18 and NEVER had this issue at all using the exact same console.
I have already installed 3 major updates including the latest of 11.4 GB today. The result is the same: once I play a game in franchise mode, I play all the match without any problems, not one single issue. Once the game ends, I am given the unique option to go back to the franchise menu (there are no other options like save game- that would be extremely helpful) and then I get to this screen that shows the game controls and a \"loading\" circle at the left bottom. After some seconds of \"loading\" the background music gets stuck and the game stops working. It freezes and closes. Then I go back to my Xbox home menu.
That is EXTREMELY ANNOYING. Because I cannot play franchise mode AT ALL and that's a very important mode for me. I do not play online ever, so I don't know how the MAC Address clean up could fix anything.
I haven't tried the full reinstall yet. I guess that's my only option now. I just don't want to again have to download all those updates. If I do all that and my game crashes again I think I will have to sell the game and try 2K19 instead. I really, really want to try Live 19's franchise but this bug is driving me crazy.
Update: 3 hrs after creating this post: I did uninstall the game in its entirety. I did re-install the whole thing and downloaded the update. Played the same game I have played like 50 times now (Lakers-Timberwolves) and after beating their *, to my dismay, the goddamn game freezes at the same point. Now I don't know what else I can do.
If there are other people reporting this problem is because something in those updates did * up the game. Or the save files got corrupted. I know I'm not the only one having this problem.
","body@stringLength":"1989","rawBody":"
How uninstalling the game and installing it back will fix the issue? My gamertag is chrisnajar.
I play on an Xbox One S and the game is installed on an external drive. For starters, I also own NBALive 18 and NEVER had this issue at all using the exact same console.
I have already installed 3 major updates including the latest of 11.4 GB today. The result is the same: once I play a game in franchise mode, I play all the match without any problems, not one single issue. Once the game ends, I am given the unique option to go back to the franchise menu (there are no other options like save game- that would be extremely helpful) and then I get to this screen that shows the game controls and a \"loading\" circle at the left bottom. After some seconds of \"loading\" the background music gets stuck and the game stops working. It freezes and closes. Then I go back to my Xbox home menu.
That is EXTREMELY ANNOYING. Because I cannot play franchise mode AT ALL and that's a very important mode for me. I do not play online ever, so I don't know how the MAC Address clean up could fix anything.
I haven't tried the full reinstall yet. I guess that's my only option now. I just don't want to again have to download all those updates. If I do all that and my game crashes again I think I will have to sell the game and try 2K19 instead. I really, really want to try Live 19's franchise but this bug is driving me crazy.
Update: 3 hrs after creating this post: I did uninstall the game in its entirety. I did re-install the whole thing and downloaded the update. Played the same game I have played like 50 times now (Lakers-Timberwolves) and after beating their *, to my dismay, the goddamn game freezes at the same point. Now I don't know what else I can do.
If there are other people reporting this problem is because something in those updates did * up the game. Or the save files got corrupted. I know I'm not the only one having this problem.
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Franchise Mode nba live 19 freezes after playing a game","moderationData":{"__ref":"ModerationData:moderation_data:9248885"},"body":"
Ok, I am happy to report that, as of now, I am not having the annoying freezing issue. I checked where my game was installed; but I saw it was actually in the internal hard drive and NOT in the external. So all I did was to move the installed app from the internal HD to the external. I erased any saved files and started again.
However yesterday I saw also a new update of around 11GB and according to the Reddit summary the update included a fix for several unspecified bugs. So at this point I am unable to determine whether the problem was fixed due to the change on the installation drive or if the update solved the problem. I don't know, but I really, really hope this doesn't happen again. I will report here otherwise. Thanks for being attentive to the feedback.
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This has been happening with me also. Just bought NBA Live last week and I've played my second game in franchise 5 times now with no avail. Game crashes after exiting game.
Everything is saved to an internal hard drive.
Franchise mode is unplayable. I've tried everything and it clearly isn't an issue on my end. Its the game. No way so many people have this issue.
This game blows. I'll be writing a terrible review, this is a critical issue and nothing has been done to address the problem.. $80 wasted.
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I'm marking it as solution since it worked but we would still like others to let us know whether that helped.
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