Hi all,
This is currently being looked into by the teams, I'll be updating this thread as I receive more information on this issue.
Thank you for all the reports on this!
All of the live ticket points I used last month are gone, as are all the 180 points I had to get through this month's live pass and the 30 points I achieved additionally. How do I solve this problem?
Community ManagerHi @sharule23 @jwgsjj9wavet & @4jvpv6wgb0cq
We aren't able to look into missing content like this over the forums, so this would need to be reported with the live support team so they can review your account information a bit further and see what's going on.
Please reach out to live support for more help on this from the site here: https://help.ea.com/en/help/faq/using-ea-help/
I reached the live team and made a case but when i try to resume my cases the page doesnt let me
The page doesnt load when i resume a case it continues loding
Community ManagerPlease create a brand new case on the help site instead of resuming a previous one.
I did that today and they said they are going to check the issue
