Folks, I've popped in a report on this and will keep you posted in this thread if I've any updates or info to share. 🙂
After new content rollout, went to log in as “returning user” error message “Login failed” … could not find any linked accounts”
Advisors stated other users were having this issue, and they were working on servers. 6hrs later, same issue.
Tried all usual trouble-shooting protocols. Opened up a case as well. Showing “no fix” hope that’s not the case lol
Any help Appreciated
My NBA Live Mobile account is linked to my Facebook account and I cannot log in. Whenever I sign in using Facebook, my Facebook shows my NBA Live Mobile username but NBALM just says Login Failed.
Community ManagerHi @smillan24,
Ok, that's great that your progress is backed up by being linked to Facebook. For now, let's try these steps:
Do you have your User ID noted down?
- EA_Lanna
I have tried every troubleshooting method they have. And yes, I have my user ID
Morning @EA_Lanna
thanks for all the answers and guidance provided to all the previous messages.
I have the same problem of logging in my NBALIVE mobile account.
All my content is backed up to Facebook and I do have my user ID.
Should put here ? Or send it privately ?
thanks in advance for your time and answer !
Community ManagerHi @8mn5bp96ijhh,
Thanks for confirming your content is backed up and your ID is ready to go if needed 😄 For now, hold onto it. The login error may be just a syncing or caching issue, and so I'm hoping that these steps can help fix it. Could you give the steps for your platform a go and let me know how you get on, please?
- EA_Lanna
