Forum Discussion

nwo0cofyldof's avatar
nwo0cofyldof
10 months ago
Solved

Crashing whenever I try logging in with Facebook

I can’t login to the nba live mobile game with my Facebook account. It keeps on crashing when I try to login with Facebook. Help me login with Facebook.
  • EA_Lanna's avatar
    EA_Lanna
    10 months ago

    Folks, I've popped in a report on this and will keep you posted in this thread if I've any updates or info to share. 🙂 

smillan24's avatar
smillan24
10 months ago

My NBA Live Mobile account is linked to my Facebook account and I cannot log in. Whenever I sign in using Facebook, my Facebook shows my NBA Live Mobile username but NBALM just says Login Failed. 

EA_Lanna's avatar
EA_Lanna
Icon for Community Manager rankCommunity Manager
10 months ago

Hi @smillan24, 

Ok, that's great that your progress is backed up by being linked to Facebook. For now, let's try these steps: 

  1. Check for app updates and install any that are available.
  2. Restart your device.

Do you have your User ID noted down? 

- EA_Lanna

  • smillan24's avatar
    smillan24
    10 months ago

    I have tried every troubleshooting method they have. And yes, I have my user ID

  • 8mn5bp96ijhh's avatar
    8mn5bp96ijhh
    10 months ago

    Morning @EA_Lanna 


    thanks for all the answers and guidance provided to all the previous messages.

    I have the same problem of logging in my NBALIVE mobile account.

    All my content is backed up to Facebook and I do have my user ID.

    Should put here ? Or send it privately ?

    thanks in advance for your time and answer !

    • EA_Lanna's avatar
      EA_Lanna
      Icon for Community Manager rankCommunity Manager
      10 months ago

      Hi @8mn5bp96ijhh, 

      Thanks for confirming your content is backed up and your ID is ready to go if needed 😄 For now, hold onto it. The login error may be just a syncing or caching issue, and so I'm hoping that these steps can help fix it. Could you give the steps for your platform a go and let me know how you get on, please? 

      - EA_Lanna

      • 8mn5bp96ijhh's avatar
        8mn5bp96ijhh
        10 months ago
        Hi @EA_Lanna
        thanks for your help. I’ve been able to log in from Facebook without even doing the troubleshooting methods.
        However I am still not able to log in using Game Center, despite it’s linked to my account after verification once I logged in.
        Anyway thanks for your support.

        Another issue is the PVP is stuck on waiting for match for months now and I still couldn’t find any solution. But since I can at least enjoy the other features I don’t wonder. But any recommendation or help is welcome!
        Thanks again

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