Forum Discussion

nwo0cofyldof's avatar
nwo0cofyldof
10 months ago
Solved

Crashing whenever I try logging in with Facebook

I can’t login to the nba live mobile game with my Facebook account. It keeps on crashing when I try to login with Facebook. Help me login with Facebook.
  • EA_Lanna's avatar
    EA_Lanna
    10 months ago

    Folks, I've popped in a report on this and will keep you posted in this thread if I've any updates or info to share. 🙂 

EA_Lanna's avatar
EA_Lanna
Icon for Community Manager rankCommunity Manager
10 months ago

Hi @smillan24, 

Ok, that's great that your progress is backed up by being linked to Facebook. For now, let's try these steps: 

  1. Check for app updates and install any that are available.
  2. Restart your device.

Do you have your User ID noted down? 

- EA_Lanna

8mn5bp96ijhh's avatar
8mn5bp96ijhh
10 months ago

Morning @EA_Lanna 


thanks for all the answers and guidance provided to all the previous messages.

I have the same problem of logging in my NBALIVE mobile account.

All my content is backed up to Facebook and I do have my user ID.

Should put here ? Or send it privately ?

thanks in advance for your time and answer !

  • EA_Lanna's avatar
    EA_Lanna
    Icon for Community Manager rankCommunity Manager
    10 months ago

    Hi @8mn5bp96ijhh, 

    Thanks for confirming your content is backed up and your ID is ready to go if needed 😄 For now, hold onto it. The login error may be just a syncing or caching issue, and so I'm hoping that these steps can help fix it. Could you give the steps for your platform a go and let me know how you get on, please? 

    - EA_Lanna

    • 8mn5bp96ijhh's avatar
      8mn5bp96ijhh
      10 months ago
      Hi @EA_Lanna
      thanks for your help. I’ve been able to log in from Facebook without even doing the troubleshooting methods.
      However I am still not able to log in using Game Center, despite it’s linked to my account after verification once I logged in.
      Anyway thanks for your support.

      Another issue is the PVP is stuck on waiting for match for months now and I still couldn’t find any solution. But since I can at least enjoy the other features I don’t wonder. But any recommendation or help is welcome!
      Thanks again
      • smillan24's avatar
        smillan24
        10 months ago

        @8mn5bp96ijhh how were you able to login through Facebook? That has been my problem and nothing has worked

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