Forum Discussion

iamtheone895's avatar
5 years ago
Solved

Ea servers down for Australia?

My game isn't loading past Reading scout report and it is frustrating because I have missed the morning events and the reset for the afternoon, anyone have the same problem?
  • EA_Blueberry's avatar
    EA_Blueberry
    5 years ago

    @EA_Blueberry wrote:

    Thank you for your continued patience. I'm afraid I don't have any great news on it's status at the moment as the team is still investigating it, however we've seen a significant amount of decreased reports on this which generally indicates players have been able to get back into the game. Sometimes troubleshooting won't fix the issue but may work if attempted again at a later time. If you haven't rebooted your network, toggled WiFi off/on, restarted the device, or reinstall the app that may naturally work this out.

    We'll update this post when we have further developments but also encourage you to contact our Support team if the troubleshooting steps above don't address this. That way, we can have an individual case created for your account for tracking purposes. Our apologies for any negative impact it's had on your experience with the recent events in game and once again, thank for your patience.

    Contact an EA Advisor here


    To follow up on the previous response and update those affected by this, our staff has seen a significant reduction in players experiencing connectivity issues from that region and we advise attempting the following troubleshooting steps below if you're still experiencing any errors getting into the game. If you are still experiencing trouble, please contact our Support team as quickly as possible for further troubleshooting. Again, thank you so much for your patience while our teams looked into this connectivity issue.

    Android Troubleshooting

    https://help.ea.com/en-us/help/mobile/troubleshooting-steps-for-android/

    iOS Troubleshooting

    https://help.ea.com/en-us/help/mobile/troubleshooting-steps-for-ios-apps

    Connection Troubleshooting

    https://help.ea.com/en-us/help/faq/connection-troubleshooting-basic/

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