Forum Discussion

belkfamily's avatar
belkfamily
4 years ago
Solved

Game has a bug

Product: NBA Live Mobile Platform:Android Phone Summarize your bug In Tournament mode, game freezes at 99% when loading both teams. You have end the game causing you to forfeit and lose $50 game mo...
  • EA_Blueberry's avatar
    EA_Blueberry
    4 years ago

    Hi, @belkfamily 

    I just came in today and noticed your post. Are you still freezing in tournament mode?

    Have you tried all the steps below in this article, such as checking your device for updates, restarting it, and re-downloading the app? As long as you play connected to Google/Apple/Facebook your progress will be saved to the servers and won't be lost upon re-installing. 

    Android Troubleshooting

    https://help.ea.com/en-us/help/mobile/troubleshooting-steps-for-android/

EA_Blueberry's avatar
EA_Blueberry
Icon for Community Manager rankCommunity Manager
4 years ago

Hi, @belkfamily 

I just came in today and noticed your post. Are you still freezing in tournament mode?

Have you tried all the steps below in this article, such as checking your device for updates, restarting it, and re-downloading the app? As long as you play connected to Google/Apple/Facebook your progress will be saved to the servers and won't be lost upon re-installing. 

Android Troubleshooting

https://help.ea.com/en-us/help/mobile/troubleshooting-steps-for-android/

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