I CANNOT ATTACH AND LOGIN TO NBA Live mobile

I couldn't get the top 92 dirk novitski card even after paying a huge amount of cash, and I failed to access the account. Also, the conditions for the popularity event are no longer seen in the live event, and I want to know if I have blocked my account regarding the payment amount, let alone improved the system. Please answer soon, I don't know the reason why I can't log in all of a sudden. Once ea has blocked the account, I want you to cancel it and refund the amount next month.