Forum Discussion

ShaneLook24's avatar
ShaneLook24
6 years ago
Solved

Live Pass Purchase not working

Product: NBA Live Mobile Platform:Apple iPhone Summarize your bug Purchasing live pass, but my money is spent, but I am not granted the live pass How often does the bug occur? Often (50% - 99%) S...
  • EA_Blueberry's avatar
    EA_Blueberry
    6 years ago

    @ShaneLook24 

    Hey there! We'll make sure you get the LIVE Pass. Have you tried restarting your device so your account re-syncs with the servers? Double-check your Apple purchase history to verify it was fully completed. If your account requires another account to approve purchases, please check your primary account too.

Justinscoop08's avatar
Justinscoop08
6 years ago
@EA_Blueberry Those support team people are just a thing to go blah blah blah. It has never helped me with anything. At least $50 That I have lost. And they always say that it is in the game
EA_Blueberry's avatar
EA_Blueberry
Icon for Community Admin rankCommunity Admin
6 years ago

@Justinscoop08 

I see that the team responded to you 18 hours ago requesting you to follow up with them by resuming the case via in-game. Please go to Settings>Help in game and resume the case so they can follow up why it didn't show up for you when it was granted to your account.

  • Justinscoop08's avatar
    Justinscoop08
    6 years ago
    @EA_Blueberry They said it was granted and every time I checked and it still hasn’t come to this day

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