Forum Discussion

Anonymous's avatar
Anonymous
9 years ago

Re: Lost game account and can't remember user ID

Please understand that I try to bind my game on another account on Friday night about 10:50 pm, in the time of central plains standard time.

Then when I try to log in again, it failed.

At that time, I thought it was my fault that I didn't bind my account correctly, but later on Saturday afternoon, my NBA live mobile ID leave it's own league.

On Sunday midnight, about 4:00 am, the line up of my game team had been changed.

I think someone has hacked my game, and blocked me out.

The photo is the line up team of my account before it had been hacked, and the other two photos is the change  I saw from my friends mobile.

Please help, I really need the IP record of my game.

1 Reply

  • EA_Barry's avatar
    EA_Barry
    Icon for Community Manager rankCommunity Manager
    9 years ago

    @droogfoe

    We cannot provide that information here on AHQ as this is a public forum and may not be able to provide this detail to you even in a one to one contact situation as in with an Advisor.

    Having said that, there is some login info available to you via the following link:

    https://myaccount.ea.com/cp-ui/security/index

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