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Anonymous's avatar
Anonymous
10 years ago
Solved

Can someone please help me

First of all Great game really like it love to play it but,

im having connection problems have contacted EA and made a case #

23581105 But then it went silend i still have connection problems so heres what i did

1. checked video driver- was ok updated and all

2. checked chipset driver and updated it

3. checked router pnp-ok nat-ok portforwarding tcp/udp-ok

4. checked my internet connection by useing Uotrace program and contacted EA help send the info 2x report Uotrace + msinfo

5.checked my connection by ping -t to google(74.125.195.94) was ok.

dont know what else to do.

update: Tryed the chat option EAhelp chat   its still loading.............

  • Straatford87's avatar
    Straatford87
    10 years ago

    @PufPufPass79

    You're welcome. Funny note: while I work from another country I actually happen to be from the Netherlands as well. Go Dutchies!

    This also means that I am familiar with your internet provider. I checked their website and found several self-service tools that might help you with improving your internet connection:

    https://www.kpn.com/prive/tv-internet-bellen/service/installeren-gebruiken/servicetools.htm

    I hope that helps you. For any further questions your internet provider is still the place to go. They will have access to your router and network settings, something that we at EA cannot check for you.

    I do hope everything works out for you so that you can get back into the game. Lastly, good to hear that you like Need for Speed. I think it is a great game and that makes me proud that I get to support it!

    Have a nice day,

3 Replies

  • Straatford87's avatar
    Straatford87
    Icon for DICE Team rankDICE Team
    10 years ago

    @PufPufPass79

    Hi,

    We added a popup in the last update that displays when your connection to the EA servers is unstable. You will still be able to play but you might experience gameplay issues.

    In case #23581105 you have uploaded three UOTraces with all of them having a higher than average ping. From what I understand from the case, you have UPNP enabled and you are playing via a wired connection. This means our Advisors went through all the necessary steps with you. I would still recommend to check the information that is listed in our advanced connection troubleshooting article.

    If you've gone through those steps as well and the issue persists then I would recommend to contact your internet provider for further assistance.

  • Anonymous's avatar
    Anonymous
    10 years ago

    Thank you for your answer Tom

    Did some more test and found out that im losing packets at 3 ip adresses (72.52.48.202)-(195.190.243.1)-(159.153.225.30)

     advanced connection troubleshooting i have read it and aplied it.

    Really like too thank you for your help.

    I will contact my local internet provider too ask them why i having trouble with my connection. But it is easyer to talk to you guys at EA and your in a different country.

    Keep up the good work really like the game.

    Regards PufPufPass79

  • Straatford87's avatar
    Straatford87
    Icon for DICE Team rankDICE Team
    10 years ago

    @PufPufPass79

    You're welcome. Funny note: while I work from another country I actually happen to be from the Netherlands as well. Go Dutchies!

    This also means that I am familiar with your internet provider. I checked their website and found several self-service tools that might help you with improving your internet connection:

    https://www.kpn.com/prive/tv-internet-bellen/service/installeren-gebruiken/servicetools.htm

    I hope that helps you. For any further questions your internet provider is still the place to go. They will have access to your router and network settings, something that we at EA cannot check for you.

    I do hope everything works out for you so that you can get back into the game. Lastly, good to hear that you like Need for Speed. I think it is a great game and that makes me proud that I get to support it!

    Have a nice day,

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